---
title: Review Requests
language: en
page: use-cases/review-requests
url: https://spoki.com/en/use-cases/review-requests
generated_at: 2026-03-19T05:18:53.145Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Review Requests

**Sales**

Collect reviews from your satisfied customers on WhatsApp with 10x higher response rates than email.

## The Challenge

Reviews are crucial for business but customers rarely leave them spontaneously. Review request emails have low open rates. There's no automatic system to reach customers at the right moment.

## How It Works on WhatsApp

### Automatic Trigger

After a purchase or service, the system automatically sends a feedback request.

### Quick Rating

The customer can rate their experience with a simple tap, without leaving WhatsApp.

### Feedback Management

Positive feedback is directed to review platforms, negative ones to support.

### Personalized Follow-up

Automatic thank you and possible incentives for public reviews.

## Business Impact

- **+300%** Reviews collected
- **45%** Response rate
- **4.5★** Average rating
- **-80%** Negative reviews

## Customization Options

Adapt this solution to your reputation management strategy:

- Industry-specific timing
- Integration with Google Reviews, TripAdvisor, etc.
- Negative feedback management
- Automatic incentives
- Sentiment analysis reports
- Multi-location support

## Choose your industry

Discover how Review Requests work in your specific sector:

- 🏥 Medical & Health
- 💅 Beauty, Spa & Salon
- 🏨 Hotel & Lodging

## Conversation Example

**🤖 SpokiBot** (Online)

**🤖 SpokiBot:** Hi! 👋 How can I help you today?
> 📋 **Welcome** - Powered by Spoki
> • [Learn more]
> • [Get started]

**👤 Cliente:** I'd like to know more about your services

**🤖 SpokiBot:** We offer a complete WhatsApp automation solution that helps you:

• Automate customer conversations
• Send personalized messages
• Increase engagement and sales
> • [Schedule a demo]

---

## Ready to Collect More Reviews?

Turn satisfied customers into brand ambassadors.

**Action:** Get Started with Spoki

