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<page lang="en" url="https://spoki.com/en/use-cases/review-requests">
  <meta>
    <title>Review Requests</title>
    <page>use-cases/review-requests</page>
    <language>en</language>
    <generated_at>2026-04-18T19:57:35.929Z</generated_at>
    <formats>
      <html>https://spoki.com/en/use-cases/review-requests</html>
      <markdown>https://spoki.com/en/use-cases/review-requests.md</markdown>
      <json>https://spoki.com/en/use-cases/review-requests.json</json>
      <xml>https://spoki.com/en/use-cases/review-requests.xml</xml>
    </formats>
  </meta>
  <sections>
    <section level="1" heading="Review Requests">
      <text><![CDATA[**Sales**

Collect reviews from your satisfied customers on WhatsApp with 10x higher response rates than email.]]></text>
    </section>
    <section level="2" heading="The Challenge">
      <text><![CDATA[Reviews are crucial for business but customers rarely leave them spontaneously. Review request emails have low open rates. There's no automatic system to reach customers at the right moment.]]></text>
    </section>
    <section level="2" heading="How It Works on WhatsApp">
    </section>
    <section level="3" heading="Automatic Trigger">
      <text><![CDATA[After a purchase or service, the system automatically sends a feedback request.]]></text>
    </section>
    <section level="3" heading="Quick Rating">
      <text><![CDATA[The customer can rate their experience with a simple tap, without leaving WhatsApp.]]></text>
    </section>
    <section level="3" heading="Feedback Management">
      <text><![CDATA[Positive feedback is directed to review platforms, negative ones to support.]]></text>
    </section>
    <section level="3" heading="Personalized Follow-up">
      <text><![CDATA[Automatic thank you and possible incentives for public reviews.]]></text>
    </section>
    <section level="2" heading="Business Impact">
      <text><![CDATA[- **+300%** Reviews collected
- **45%** Response rate
- **4.5★** Average rating
- **-80%** Negative reviews]]></text>
    </section>
    <section level="2" heading="Customization Options">
      <text><![CDATA[Adapt this solution to your reputation management strategy:

- Industry-specific timing
- Integration with Google Reviews, TripAdvisor, etc.
- Negative feedback management
- Automatic incentives
- Sentiment analysis reports
- Multi-location support]]></text>
    </section>
    <section level="2" heading="Choose your industry">
      <text><![CDATA[Discover how Review Requests work in your specific sector:

- 🏥 Medical & Health
- 💅 Beauty, Spa & Salon
- 🏨 Hotel & Lodging]]></text>
    </section>
    <section level="2" heading="Conversation Example">
      <text><![CDATA[**🤖 SpokiBot** (Online)

**🤖 SpokiBot:** Hi! 👋 How can I help you today?
> 📋 **Welcome** - Powered by Spoki
> • [Learn more]
> • [Get started]

**👤 Cliente:** I'd like to know more about your services

**🤖 SpokiBot:** We offer a complete WhatsApp automation solution that helps you:

• Automate customer conversations
• Send personalized messages
• Increase engagement and sales
> • [Schedule a demo]

---]]></text>
    </section>
    <section level="2" heading="Ready to Collect More Reviews?">
      <text><![CDATA[Turn satisfied customers into brand ambassadors.

**Action:** Get Started with Spoki]]></text>
    </section>
  </sections>
</page>