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<page lang="en" url="https://spoki.com/en/vs/freshchat">
  <meta>
    <title>Spoki vs Freshchat</title>
    <page>vs/freshchat</page>
    <language>en</language>
    <generated_at>2026-04-26T00:08:21.592Z</generated_at>
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          <link name="RCS (coming soon)" href="/en/rcs" />
          <link name="Instagram (coming soon)" href="/en/instagram" />
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        <column id="resources" title="Resources">
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          <link name="Use Cases" href="/en/use-cases" />
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          <link name="Qapla&apos;" href="/en/integrations/qapla" />
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          <link name="Zapier" href="/en/integrations/zapier" />
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          <link name="Zendesk" href="/en/integrations/zendesk" />
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          <link name="Zoho Marketing Automation" href="/en/integrations/zoho-marketing-automation" />
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          <link name="Services B2B" href="/en/use-cases/services-b2b" />
          <link name="E-commerce Holiday Promotions" href="/en/use-cases/ecommerce-holiday-promotions" />
          <link name="E-commerce Lead Generation" href="/en/use-cases/ecommerce-lead-generation" />
          <link name="E-commerce VIP List" href="/en/use-cases/ecommerce-vip-list" />
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          <link name="E-commerce Stock Alerts" href="/en/use-cases/ecommerce-stock-alerts" />
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          <link name="E-commerce Transactional" href="/en/use-cases/ecommerce-transactional" />
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          <link name="Automotive Product Recalls" href="/en/use-cases/automotive-product-recalls" />
          <link name="Automotive Long Term Rental" href="/en/use-cases/automotive-long-term-rental" />
          <link name="Healthcare Prevention Packages" href="/en/use-cases/healthcare-prevention-packages" />
          <link name="Healthcare Personalized Consultations" href="/en/use-cases/healthcare-personalized-consultations" />
          <link name="Healthcare Monthly Promotions" href="/en/use-cases/healthcare-monthly-promotions" />
          <link name="Healthcare Family Packages" href="/en/use-cases/healthcare-family-packages" />
          <link name="Healthcare Exam Reminders" href="/en/use-cases/healthcare-periodic-exam-reminders" />
          <link name="Healthcare Review Requests" href="/en/use-cases/healthcare-review-requests" />
          <link name="Healthcare Admin Contacts" href="/en/use-cases/healthcare-admin-contacts" />
          <link name="Healthcare Report Pickup" href="/en/use-cases/healthcare-report-pickup" />
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          <link name="Education Course Promotions" href="/en/use-cases/education-course-promotions" />
          <link name="Education Lead Generation" href="/en/use-cases/education-lead-generation" />
          <link name="Education Event &amp; Webinar Promos" href="/en/use-cases/education-event-webinar-promos" />
          <link name="Education Personalized Offers" href="/en/use-cases/education-personalized-offers" />
          <link name="Education Enrollment Reminders" href="/en/use-cases/education-enrollment-reminders" />
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          <link name="Education FAQ &amp; Documents" href="/en/use-cases/education-faq-documents" />
          <link name="Education Schedule Updates" href="/en/use-cases/education-schedule-updates" />
          <link name="Wellness Promotions" href="/en/use-cases/wellness-promotions" />
          <link name="Wellness Lead Generation" href="/en/use-cases/wellness-lead-generation" />
          <link name="Wellness Referral Program" href="/en/use-cases/wellness-referral-program" />
          <link name="Wellness Subscription Reminders" href="/en/use-cases/wellness-subscription-reminders" />
          <link name="Wellness Review Requests" href="/en/use-cases/wellness-review-requests" />
          <link name="Wellness Online Booking" href="/en/use-cases/wellness-online-booking" />
          <link name="Wellness Multiservice Proposals" href="/en/use-cases/wellness-multiservice-proposals" />
          <link name="Wellness QR Reception" href="/en/use-cases/wellness-qr-reception" />
          <link name="Wellness Customer Clustering" href="/en/use-cases/wellness-customer-clustering" />
          <link name="Beauty Promotions" href="/en/use-cases/beauty-promotions" />
          <link name="Beauty Lead Generation" href="/en/use-cases/beauty-lead-generation" />
          <link name="Beauty Catalog &amp; Materials" href="/en/use-cases/beauty-catalog-materials" />
          <link name="Beauty Quote Followup" href="/en/use-cases/beauty-quote-followup" />
          <link name="Beauty Commercial Offers" href="/en/use-cases/beauty-commercial-offers" />
          <link name="Beauty Cart &amp; Orders" href="/en/use-cases/beauty-cart-orders" />
          <link name="Beauty B2B Communication" href="/en/use-cases/beauty-b2b-communication" />
          <link name="Beauty Chat Button" href="/en/use-cases/beauty-chat-button" />
          <link name="Beauty FAQ Automation" href="/en/use-cases/beauty-faq-automation" />
          <link name="Hospitality Promotions" href="/en/use-cases/hospitality-promotions" />
          <link name="Hospitality Lead Generation" href="/en/use-cases/hospitality-lead-generation" />
          <link name="Hospitality Catalogs" href="/en/use-cases/hospitality-catalogs" />
          <link name="Hospitality Quote Followup" href="/en/use-cases/hospitality-quote-followup" />
          <link name="Hospitality Review Requests" href="/en/use-cases/hospitality-review-requests" />
          <link name="Hospitality Online Booking" href="/en/use-cases/hospitality-online-booking" />
          <link name="Hospitality QR Reception" href="/en/use-cases/hospitality-qr-reception" />
          <link name="Hospitality FAQ Automation" href="/en/use-cases/hospitality-faq-automation" />
          <link name="Hospitality B2B Suppliers" href="/en/use-cases/hospitality-b2b-suppliers" />
          <link name="Hospitality Reception Contact" href="/en/use-cases/hospitality-reception-contact" />
          <link name="Food Event Promotion" href="/en/use-cases/food-event-promotion" />
          <link name="Food Lead Generation" href="/en/use-cases/food-lead-generation" />
          <link name="Food Menu &amp; Offers" href="/en/use-cases/food-menu-offers" />
          <link name="Food Digital Flyers" href="/en/use-cases/food-digital-flyers" />
          <link name="Food Cart Recovery" href="/en/use-cases/food-cart-recovery" />
          <link name="Food Reservations" href="/en/use-cases/food-reservations" />
          <link name="Food Info &amp; Contacts" href="/en/use-cases/food-info-contacts" />
          <link name="Food QR In-Store" href="/en/use-cases/food-qr-instore" />
          <link name="Food FAQ Automation" href="/en/use-cases/food-faq-automation" />
          <link name="Real Estate Property Proposals" href="/en/use-cases/realestate-property-proposals" />
          <link name="Real Estate Lead Generation" href="/en/use-cases/realestate-lead-generation" />
          <link name="Real Estate Free Consultation" href="/en/use-cases/realestate-free-consultation" />
          <link name="Real Estate Personalized Offers" href="/en/use-cases/realestate-personalized-offers" />
          <link name="Real Estate Acquisition Campaigns" href="/en/use-cases/realestate-acquisition-campaigns" />
          <link name="Real Estate Admin Support" href="/en/use-cases/realestate-admin-support" />
          <link name="Real Estate FAQ Automation" href="/en/use-cases/realestate-faq-automation" />
          <link name="Finance Promotions" href="/en/use-cases/finance-promotions" />
          <link name="Finance Lead Generation" href="/en/use-cases/finance-lead-generation" />
          <link name="Finance Info Materials" href="/en/use-cases/finance-info-materials" />
          <link name="Finance Sales Support" href="/en/use-cases/finance-sales-support" />
          <link name="Finance Commercial Offers" href="/en/use-cases/finance-commercial-offers" />
          <link name="Finance Financial Evaluation" href="/en/use-cases/finance-financial-evaluation" />
          <link name="Finance Admin Contacts" href="/en/use-cases/finance-admin-contacts" />
          <link name="Finance Deadline Reminders" href="/en/use-cases/finance-deadline-reminders" />
          <link name="Finance FAQ Automation" href="/en/use-cases/finance-faq-automation" />
          <link name="Lead Generation" href="/en/use-cases/lead-generation" />
          <link name="FAQ Automation" href="/en/use-cases/faq-automation" />
          <link name="Promotions" href="/en/use-cases/promotions" />
          <link name="Admin Support" href="/en/use-cases/admin-support" />
          <link name="Review Requests" href="/en/use-cases/review-requests" />
          <link name="Personalized Offers" href="/en/use-cases/personalized-offers" />
          <link name="Online Booking" href="/en/use-cases/online-booking" />
          <link name="QR Reception" href="/en/use-cases/qr-reception" />
          <link name="Cart Recovery" href="/en/use-cases/cart-recovery" />
          <link name="Quote Followup" href="/en/use-cases/quote-followup" />
          <link name="Free Consultation" href="/en/use-cases/free-consultation" />
          <link name="Admin Contacts" href="/en/use-cases/admin-contacts" />
          <link name="Drive to Store" href="/en/use-cases/drive-to-store" />
          <link name="B2B Communication" href="/en/use-cases/b2b-communication" />
          <link name="Multilingual Communication" href="/en/use-cases/multilingual-communication" />
        </column>
        <column id="competitors" title="Compare Spoki">
          <link name="Spoki vs 360dialog" href="/en/spoki-alternatives" />
          <link name="Spoki vs Adereso" href="/en/spoki-alternatives" />
          <link name="Spoki vs Ahachat" href="/en/spoki-alternatives" />
          <link name="Spoki vs AiSensy" href="/en/spoki-alternatives" />
          <link name="Spoki vs AmoCRM" href="/en/spoki-alternatives" />
          <link name="Spoki vs ASC" href="/en/spoki-alternatives" />
          <link name="Spoki vs AtomChat" href="/en/spoki-alternatives" />
          <link name="Spoki vs Auronix" href="/en/spoki-alternatives" />
          <link name="Spoki vs B2Chat.io" href="/en/spoki-alternatives" />
          <link name="Spoki vs Basic" href="/en/spoki-alternatives" />
          <link name="Spoki vs Bird" href="/en/spoki-alternatives" />
          <link name="Spoki vs Bitrix24" href="/en/spoki-alternatives" />
          <link name="Spoki vs Blinger" href="/en/spoki-alternatives" />
          <link name="Spoki vs Blip.ai" href="/en/spoki-alternatives" />
          <link name="Spoki vs Bony.chat" href="/en/spoki-alternatives" />
          <link name="Spoki vs Botmaker" href="/en/spoki-alternatives" />
          <link name="Spoki vs Botsailor.com" href="/en/spoki-alternatives" />
          <link name="Spoki vs BotSpace" href="/en/spoki-alternatives" />
          <link name="Spoki vs Brevo" href="/en/spoki-alternatives" />
          <link name="Spoki vs BusinessChat" href="/en/spoki-alternatives" />
          <link name="Spoki vs CallBell" href="/en/spoki-alternatives" />
          <link name="Spoki vs Charles" href="/en/spoki-alternatives" />
          <link name="Spoki vs Chat2Desk" href="/en/spoki-alternatives" />
          <link name="Spoki vs Chatarmin.com" href="/en/spoki-alternatives" />
          <link name="Spoki vs ChatDaddy" href="/en/spoki-alternatives" />
          <link name="Spoki vs Chatguru" href="/en/spoki-alternatives" />
          <link name="Spoki vs ChatPro" href="/en/spoki-alternatives" />
          <link name="Spoki vs Chattigo" href="/en/spoki-alternatives" />
          <link name="Spoki vs Clerk.chat" href="/en/spoki-alternatives" />
          <link name="Spoki vs Cliengo" href="/en/spoki-alternatives" />
          <link name="Spoki vs Clientify" href="/en/spoki-alternatives" />
          <link name="Spoki vs CM.com" href="/en/spoki-alternatives" />
          <link name="Spoki vs Concepto" href="/en/spoki-alternatives" />
          <link name="Spoki vs ControlHippo" href="/en/spoki-alternatives" />
          <link name="Spoki vs Conversation24" href="/en/spoki-alternatives" />
          <link name="Spoki vs Convos.la" href="/en/spoki-alternatives" />
          <link name="Spoki vs Crisp" href="/en/spoki-alternatives" />
          <link name="Spoki vs Cuedesk" href="/en/spoki-alternatives" />
          <link name="Spoki vs Dashly" href="/en/spoki-alternatives" />
          <link name="Spoki vs Delera" href="/en/spoki-alternatives" />
          <link name="Spoki vs DelightChat" href="/en/spoki-alternatives" />
          <link name="Spoki vs EazyBe" href="/en/spoki-alternatives" />
          <link name="Spoki vs Esendex" href="/en/spoki-alternatives" />
          <link name="Spoki vs Fortics" href="/en/spoki-alternatives" />
          <link name="Spoki vs Funnelchat" href="/en/spoki-alternatives" />
          <link name="Spoki vs Gallabox" href="/en/spoki-alternatives" />
          <link name="Spoki vs Generalist" href="/en/spoki-alternatives" />
          <link name="Spoki vs GetButton" href="/en/spoki-alternatives" />
          <link name="Spoki vs Grasp" href="/en/spoki-alternatives" />
          <link name="Spoki vs Gupshup" href="/en/spoki-alternatives" />
          <link name="Spoki vs Gus" href="/en/spoki-alternatives" />
          <link name="Spoki vs Helpwise" href="/en/spoki-alternatives" />
          <link name="Spoki vs Hibot" href="/en/spoki-alternatives" />
          <link name="Spoki vs Hilos" href="/en/spoki-alternatives" />
          <link name="Spoki vs Hubtype" href="/en/spoki-alternatives" />
          <link name="Spoki vs Huggy" href="/en/spoki-alternatives" />
          <link name="Spoki vs Indigo.ai" href="/en/spoki-alternatives" />
          <link name="Spoki vs Infobip" href="/en/spoki-alternatives" />
          <link name="Spoki vs Interakt" href="/en/spoki-alternatives" />
          <link name="Spoki vs Kach.ai" href="/en/spoki-alternatives" />
          <link name="Spoki vs Kaleyra" href="/en/spoki-alternatives" />
          <link name="Spoki vs Keplero.ai" href="/en/spoki-alternatives" />
          <link name="Spoki vs Kommo" href="/en/spoki-alternatives" />
          <link name="Spoki vs KonvoAI" href="/en/spoki-alternatives" />
          <link name="Spoki vs Landbot.io" href="/en/spoki-alternatives" />
          <link name="Spoki vs Leadsales" href="/en/spoki-alternatives" />
          <link name="Spoki vs lifedata.ai" href="/en/spoki-alternatives" />
          <link name="Spoki vs Link" href="/en/spoki-alternatives" />
          <link name="Spoki vs LiveConnect" href="/en/spoki-alternatives" />
          <link name="Spoki vs Manychat" href="/en/spoki-alternatives" />
          <link name="Spoki vs Mercately" href="/en/spoki-alternatives" />
          <link name="Spoki vs Mercury" href="/en/spoki-alternatives" />
          <link name="Spoki vs Messangi" href="/en/spoki-alternatives" />
          <link name="Spoki vs MessengerPeople" href="/en/spoki-alternatives" />
          <link name="Spoki vs Movidesk" href="/en/spoki-alternatives" />
          <link name="Spoki vs MultiWasap" href="/en/spoki-alternatives" />
          <link name="Spoki vs My" href="/en/spoki-alternatives" />
          <link name="Spoki vs Omnichat" href="/en/spoki-alternatives" />
          <link name="Spoki vs Ongair" href="/en/spoki-alternatives" />
          <link name="Spoki vs Pink" href="/en/spoki-alternatives" />
          <link name="Spoki vs Plazbot" href="/en/spoki-alternatives" />
          <link name="Spoki vs Plivo" href="/en/spoki-alternatives" />
          <link name="Spoki vs Poli" href="/en/spoki-alternatives" />
          <link name="Spoki vs Prelude" href="/en/spoki-alternatives" />
          <link name="Spoki vs Rasayel.io" href="/en/spoki-alternatives" />
          <link name="Spoki vs Respond.io" href="/en/spoki-alternatives" />
          <link name="Spoki vs Robbu" href="/en/spoki-alternatives" />
          <link name="Spoki vs Saysimple" href="/en/spoki-alternatives" />
          <link name="Spoki vs SendPulse" href="/en/spoki-alternatives" />
          <link name="Spoki vs Sinch" href="/en/spoki-alternatives" />
          <link name="Spoki vs Sirena" href="/en/spoki-alternatives" />
          <link name="Spoki vs SleekFlow" href="/en/spoki-alternatives" />
          <link name="Spoki vs SM" href="/en/spoki-alternatives" />
          <link name="Spoki vs Superchat" href="/en/spoki-alternatives" />
          <link name="Spoki vs Superlemon" href="/en/spoki-alternatives" />
          <link name="Spoki vs TextYess" href="/en/spoki-alternatives" />
          <link name="Spoki vs Tiglord" href="/en/spoki-alternatives" />
          <link name="Spoki vs Tiledesk" href="/en/spoki-alternatives" />
          <link name="Spoki vs Treble.ai" href="/en/spoki-alternatives" />
          <link name="Spoki vs Trengo" href="/en/spoki-alternatives" />
          <link name="Spoki vs Twilio" href="/en/spoki-alternatives" />
          <link name="Spoki vs UltraMsg" href="/en/spoki-alternatives" />
          <link name="Spoki vs Usedesk" href="/en/spoki-alternatives" />
          <link name="Spoki vs Userlike" href="/en/spoki-alternatives" />
          <link name="Spoki vs uTalk" href="/en/spoki-alternatives" />
          <link name="Spoki vs Verloop" href="/en/spoki-alternatives" />
          <link name="Spoki vs Walichat" href="/en/spoki-alternatives" />
          <link name="Spoki vs WaSmartBusiness" href="/en/spoki-alternatives" />
          <link name="Spoki vs Wassenger" href="/en/spoki-alternatives" />
          <link name="Spoki vs WATI" href="/en/spoki-alternatives" />
          <link name="Spoki vs Whaticket" href="/en/spoki-alternatives" />
          <link name="Spoki vs Whatsable.app" href="/en/spoki-alternatives" />
          <link name="Spoki vs WhatsMarketing.es" href="/en/spoki-alternatives" />
          <link name="Spoki vs Whatzaper" href="/en/spoki-alternatives" />
          <link name="Spoki vs Weni.ai" href="/en/spoki-alternatives" />
          <link name="Spoki vs Woztell" href="/en/spoki-alternatives" />
          <link name="Spoki vs Xenioo" href="/en/spoki-alternatives" />
          <link name="Spoki vs Yalo" href="/en/spoki-alternatives" />
          <link name="Spoki vs ZapFacil" href="/en/spoki-alternatives" />
          <link name="Spoki vs Zenvia" href="/en/spoki-alternatives" />
          <link name="Spoki vs Zoko" href="/en/spoki-alternatives" />
        </column>
        <column id="landing-pages" title="Landing Pages">
          <link name="Book AI call" href="/en/book-ai-call" />
          <link name="Contact" href="/en/contact" />
          <link name="Registration" href="/en/landing-registration" />
          <link name="Book a demo" href="/en/calendar" />
          <link name="Screening (Calendly)" href="/en/landing-screening-calendly" />
          <link name="NPS survey" href="/en/nps" />
          <link name="Register with Google" href="/en/register-with-google" />
          <link name="Register with social" href="/en/register-with-social" />
          <link name="SMS registration" href="/en/sms-registration" />
          <link name="Squeeze page" href="/en/squeeze" />
          <link name="WhatsApp Simulator ADV" href="/en/whatsapp-simulator-adv" />
          <link name="Spoki test the chat" href="/en/spoki-test-the-chat" />
          <link name="Spoki Voice customer care" href="/en/spoki-voice-customer-care" />
          <link name="Spoki Voice lead qualification" href="/en/spoki-voice-lead-qualification" />
          <link name="Spoki test channel" href="/en/spoki-test-channel-registering-with-google" />
          <link name="ROI calculator PDF" href="/en/roi-calculator-pdf" />
        </column>
      </footer>
      <site_meta>
        <company>NextAI Srl</company>
        <legal_entity>NextAI Srl</legal_entity>
        <vat>IT02717930743</vat>
        <address>Viale Francia snc, 72019 San Vito dei Normanni (BR), Italy</address>
        <email>info@spoki.com</email>
        <support_email>support@spoki.com</support_email>
        <phone>+39 351 54 95 135</phone>
        <socials>
          <link name="Facebook" href="https://www.facebook.com/spokiapp" external="true" />
          <link name="Instagram" href="https://www.instagram.com/spokiapp" external="true" />
          <link name="LinkedIn" href="https://www.linkedin.com/company/spokiapp" external="true" />
          <link name="TikTok" href="https://www.tiktok.com/@spokiapp" external="true" />
          <link name="YouTube" href="https://www.youtube.com/@spoki-app" external="true" />
          <link name="X (Twitter)" href="https://x.com/spokiapp" external="true" />
        </socials>
      </site_meta>
    </navigation>
    <entity>
      <product>Spoki</product>
      <category>Customer Experience Management (CEM) / Conversational Commerce</category>
      <legal_entity>NextAI Srl</legal_entity>
      <founded>2021</founded>
      <founder>Giorgio Pagliara</founder>
      <headquarters>San Vito dei Normanni, Italy</headquarters>
      <legal_address>Viale Francia snc, 72019 San Vito dei Normanni (BR), Italy</legal_address>
      <vat>IT02717930743</vat>
      <website>https://spoki.com</website>
      <contact_email>info@spoki.com</contact_email>
      <support_email>support@spoki.com</support_email>
      <phone>+39 351 54 95 135</phone>
      <primary_channel>WhatsApp Business API (Meta Cloud)</primary_channel>
      <additional_channels>
        <channel>Voice AI</channel>
        <channel>Email</channel>
        <channel>SMS</channel>
        <channel>RCS</channel>
      </additional_channels>
      <languages>
        <language>English</language>
        <language>Italian</language>
        <language>Spanish</language>
        <language>French</language>
        <language>German</language>
        <language>Portuguese</language>
      </languages>
      <meta_partnership>Official Meta Tech Partner with certified WhatsApp Business API access</meta_partnership>
      <compliance>GDPR (EU data residency)</compliance>
      <api_docs>https://documenter.getpostman.com/view/21611004/UzBqnPvF</api_docs>
    </entity>
    <offers>
      <offer name="Service Plan">
        <monthly currency="EUR">24</monthly>
        <quarterly currency="EUR">22</quarterly>
        <yearly currency="EUR">19</yearly>
        <billing>Per conversation, based on Meta WhatsApp pricing</billing>
      </offer>
      <offer name="Marketing Plan">
        <monthly currency="EUR">49</monthly>
        <quarterly currency="EUR">44</quarterly>
        <yearly currency="EUR">39</yearly>
        <billing>Per conversation, based on Meta WhatsApp pricing</billing>
      </offer>
      <offer name="Sales Plan">
        <monthly currency="EUR">69</monthly>
        <quarterly currency="EUR">62</quarterly>
        <yearly currency="EUR">55</yearly>
        <billing>Per conversation, based on Meta WhatsApp pricing</billing>
      </offer>
    </offers>
    <proof_points>
      <summary>Spoki is an AI-first Conversational Commerce OS on the official WhatsApp Business API, used by 5,000+ businesses across 120+ countries processing 100M+ messages monthly with 98% open rate and 23x average ROI.</summary>
      <proof label="Active Businesses">5,000+</proof>
      <proof label="Countries">120+</proof>
      <proof label="Messages Processed Monthly">100M+</proof>
      <proof label="Message Open Rate">98%</proof>
      <proof label="Average Interaction Rate">60%</proof>
      <proof label="Average ROI on Marketing Plans">23x</proof>
      <proof label="Abandoned Cart Recovery Rate">~40%</proof>
      <proof label="Sales Increase — 90 days">31%</proof>
      <proof label="Native Integrations">100+</proof>
      <proof label="Integrations via Zapier/Make/n8n">4,000+</proof>
      <proof label="Product Languages (EN, IT, ES, FR, DE, PT)">6</proof>
      <proof label="AI Auto-Translation Languages">40+</proof>
      <proof label="Dedicated AI Features">19</proof>
    </proof_points>
    <aggregate_rating value="4.8" reviewCount="177" best="5" worst="1">
      <platform>G2</platform>
      <platform>Capterra</platform>
      <platform>Trustpilot</platform>
    </aggregate_rating>
    <alternatives>
      <alternative competitor="Twilio" comparison_page="https://spoki.com/en/spoki-alternatives/twilio">
        <summary>Twilio is a raw CPaaS API requiring custom development; Spoki provides a complete no-code platform with UI, automation, and 100+ integrations</summary>
      </alternative>
      <alternative competitor="Respond.io" comparison_page="https://spoki.com/en/spoki-alternatives/respond">
        <summary>Respond.io uses third-party API aggregators; Spoki is a direct Official Meta BSP with flexible pricing and 100+ native integrations</summary>
      </alternative>
      <alternative competitor="WATI" comparison_page="https://spoki.com/en/spoki-alternatives/wati">
        <summary>WATI has limited integrations and basic chatbots; Spoki offers AI agents, 100+ native integrations, and unlimited operators</summary>
      </alternative>
      <alternative competitor="Infobip" comparison_page="https://spoki.com/en/spoki-alternatives/infobip">
        <summary>Infobip targets developers with CPaaS APIs; Spoki provides visual no-code builders and ready-to-use automation for marketing/sales teams</summary>
      </alternative>
      <alternative competitor="Trengo" comparison_page="https://spoki.com/en/spoki-alternatives/trengo">
        <summary>Trengo is a generic helpdesk; Spoki specializes in WhatsApp-first CEM with deeper WhatsApp features and AI agents</summary>
      </alternative>
      <alternative competitor="ManyChat" comparison_page="https://spoki.com/en/spoki-alternatives/manychat">
        <summary>Manychat focuses on Instagram/Facebook bots; Spoki is WhatsApp-first with official Meta BSP status and enterprise AI automation</summary>
      </alternative>
      <alternative competitor="Callbell" comparison_page="https://spoki.com/en/spoki-alternatives/callbell">
        <summary>Callbell is a shared inbox tool; Spoki adds AI agents, visual flow builder, product catalogs, and broadcast campaigns</summary>
      </alternative>
      <alternative competitor="Charles" comparison_page="https://spoki.com/en/spoki-alternatives/charles">
        <summary>Charles focuses on WhatsApp commerce in DACH region; Spoki covers 6 languages with broader multichannel support</summary>
      </alternative>
      <alternative competitor="Sleekflow" comparison_page="https://spoki.com/en/spoki-alternatives/sleekflow">
        <summary>Sleekflow is a social commerce platform; Spoki offers deeper WhatsApp API features and AI-powered automation</summary>
      </alternative>
      <alternative competitor="Brevo" comparison_page="https://spoki.com/en/spoki-alternatives/brevo">
        <summary>Brevo (ex-Sendinblue) focuses on email marketing with 20% open rates; Spoki delivers 98% open rates via WhatsApp</summary>
      </alternative>
      <alternative competitor="Gupshup" comparison_page="https://spoki.com/en/spoki-alternatives/gupshup">
        <summary>Gupshup is developer-centric messaging API; Spoki is built for marketing/sales teams with AI-powered automation</summary>
      </alternative>
      <alternative competitor="Sinch" comparison_page="https://spoki.com/en/spoki-alternatives/sinch">
        <summary>Sinch is a CPaaS platform requiring development; Spoki is a turnkey Customer Engagement Management solution</summary>
      </alternative>
      <alternative competitor="Vonage" comparison_page="https://spoki.com/en/spoki-alternatives/vonage">
        <summary>Vonage focuses on voice/video APIs; Spoki specializes in WhatsApp-first customer engagement with AI</summary>
      </alternative>
    </alternatives>
    <last_updated>2026-04-24</last_updated>
  </meta>
  <sections>
    <section level="1" heading="Spoki vs Freshchat">
      <text><![CDATA[> Freshchat is a chat module inside the Freshworks suite; Spoki is a WhatsApp-first AI-first Conversational Commerce OS with EU data residency and 100+ native ecommerce integrations.

Canonical URL: https://spoki.com/en/vs/freshchat]]></text>
    </section>
    <section level="2" heading="TL;DR">
      <text><![CDATA[- Freshchat — Customer messaging product inside the Freshworks suite
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Freshchat: Teams already on Freshworks that want a chat front-end across channels. For everything beyond that scope, Spoki wins.]]></text>
    </section>
    <section level="2" heading="When to choose Spoki">
      <text><![CDATA[- Outbound WhatsApp broadcast campaigns, cart-recovery flows and CTWA
- AI Agents trained on product catalog and documents — no Freddy AI add-on tier
- EU data residency and GDPR-native operations
- 100+ ecommerce, CRM and helpdesk integrations beyond the Freshworks suite
- AI-first: 19 dedicated AI features including Sales AI Agent, Customer Service AI Agent, Custom AI Agents and Voice AI]]></text>
    </section>
    <section level="2" heading="When to choose Freshchat">
      <text><![CDATA[- Tight integration with Freshdesk, Freshsales and the wider Freshworks suite
- Shared identity, billing and reporting for teams already on Freshworks]]></text>
    </section>
    <section level="2" heading="Feature comparison">
      <text><![CDATA[| Feature | Spoki | Freshchat |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | Customer messaging product inside the Freshworks suite |
| Primary channel | Official WhatsApp Business API (Meta BSP) | Web messenger, mobile in-app, WhatsApp, social |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | Global |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Seat-based tiers plus per-bot conversation packs |]]></text>
    </section>
    <section level="2" heading="Pricing">
      <text><![CDATA[**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Freshchat** — Seat-based tiers plus per-bot conversation packs]]></text>
    </section>
    <section level="2" heading="Migrating from Freshchat to Spoki">
      <text><![CDATA[Spoki imports Freshchat contacts and conversation history via CSV. WhatsApp number portability runs on the official Meta Cloud API and typically completes in ~72 hours. A dedicated onboarding specialist handles the migration end-to-end.]]></text>
    </section>
    <section level="2" heading="FAQ">
    </section>
    <section level="3" heading="Can I keep my WhatsApp number when migrating?">
      <text><![CDATA[Yes. Phone numbers are portable between BSPs through the official Meta process; Spoki handles the migration from Freshchat.]]></text>
    </section>
    <section level="3" heading="Is Spoki more expensive than Freshchat?">
      <text><![CDATA[Spoki is transparent pay-as-you-go, aligned with Meta conversation categories, with AI Agents, CRM, broadcast and 100+ integrations included — comparable or cheaper at scale.]]></text>
    </section>
    <section level="3" heading="Does Spoki have AI Agents?">
      <text><![CDATA[Yes — Custom AI Agents, Sales AI Agent, Customer Service AI Agent, Voice AI and Agentic AI workflows, all no-code and trained on your catalog, documents and FAQs.]]></text>
    </section>
    <section level="3" heading="Is Spoki GDPR-compliant with EU data residency?">
      <text><![CDATA[Yes. Spoki is an EU-based company with GDPR-native data residency and Italian-speaking support.]]></text>
    </section>
    <section level="2" heading="Talk to a migration specialist">
      <text><![CDATA[Book a 30-min call. We will map your Freshchat setup to Spoki, preserve your number and quote the migration.

[Book a call](/en/contact)]]></text>
    </section>
  </sections>
</page>