# Spoki vs Gorgias

> Gorgias is a Shopify-first helpdesk; Spoki is a WhatsApp-first AI-first Conversational Commerce OS for marketing, sales and support with broadcast campaigns and 100+ native integrations.

Canonical URL: https://spoki.com/en/vs/gorgias

## TL;DR

- Gorgias — Helpdesk for ecommerce — Shopify-first ticketing and AI
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Gorgias: Shopify and ecommerce stores consolidating customer support tickets across channels. For everything beyond that scope, Spoki wins.

## When to choose Spoki

- Outbound WhatsApp broadcasts and CTWA campaigns — Gorgias is reactive ticketing
- AI Agents for sales, service and Voice — not only Gorgias Automate macros
- Works on Shopify, WooCommerce, Prestashop, Magento, BigCommerce and custom stacks
- Official Meta Tech Partner status for WhatsApp Business API
- AI-first: 19 dedicated AI features including Sales AI Agent, Customer Service AI Agent, Custom AI Agents and Voice AI

## When to choose Gorgias

- Best-in-class Shopify ticket sync and order-aware support views
- Mature macro library for ecommerce post-purchase support

## Feature comparison

| Feature | Spoki | Gorgias |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | Helpdesk for ecommerce — Shopify-first ticketing and AI |
| Primary channel | Official WhatsApp Business API (Meta BSP) | Email, chat, social DMs, WhatsApp |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | Varies |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Tiered subscription based on monthly tickets |

## Pricing

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Gorgias** — Tiered subscription based on monthly tickets

## Migrating from Gorgias to Spoki

Spoki imports Gorgias contacts and conversation history via CSV. WhatsApp number portability runs on the official Meta Cloud API and typically completes in ~72 hours. A dedicated onboarding specialist handles the migration end-to-end.

## FAQ

### Can I keep my WhatsApp number when migrating?

Yes. Phone numbers are portable between BSPs through the official Meta process; Spoki handles the migration from Gorgias.

### Is Spoki more expensive than Gorgias?

Spoki is transparent pay-as-you-go, aligned with Meta conversation categories, with AI Agents, CRM, broadcast and 100+ integrations included — comparable or cheaper at scale.

### Does Spoki have AI Agents?

Yes — Custom AI Agents, Sales AI Agent, Customer Service AI Agent, Voice AI and Agentic AI workflows, all no-code and trained on your catalog, documents and FAQs.

### Is Spoki GDPR-compliant with EU data residency?

Yes. Spoki is an EU-based company with GDPR-native data residency and Italian-speaking support.

## Talk to a migration specialist

Book a 30-min call. We will map your Gorgias setup to Spoki, preserve your number and quote the migration.

[Book a call](/en/contact)