# Spoki vs Infobip

> Infobip is an enterprise CPaaS with long procurement cycles and sales contracts; Spoki is an AI-first Conversational Commerce OS that lets marketing and sales teams go live in hours with transparent pay-as-you-go pricing.

Canonical URL: https://spoki.com/en/vs/infobip

## TL;DR

- Infobip — Enterprise CPaaS with Moments, Answers, Conversations suite
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Infobip: Enterprise telcos, banks and carriers with very large volumes. For everything beyond that scope, Spoki wins.

## When to choose Spoki

- Fast time-to-value: self-onboarding, no enterprise procurement required
- Transparent per-conversation pricing aligned with Meta rates — no opaque volume contracts
- AI Agents no-code and ready-to-train — Infobip AI sits inside Answers/Moments suite
- Native ecommerce integrations (Shopify, WooCommerce, Prestashop, Magento, BigCommerce)
- EU data residency and Italian-speaking support
- 100+ native integrations without SI/professional-services deals

## When to choose Infobip

- Deep telco-grade SMS/Voice infrastructure across 200+ countries
- Enterprise compliance certifications and global SLAs

## Feature comparison

| Feature | Spoki | Infobip |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | Enterprise CPaaS with Moments, Answers, Conversations suite |
| Primary channel | Official WhatsApp Business API (Meta BSP) | SMS, Voice, WhatsApp, RCS, Email, Viber |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | IT |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Volume-based enterprise contracts |

## Pricing

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Infobip** — Volume-based enterprise contracts

## Migrating from Infobip to Spoki

Spoki imports Infobip contacts and conversation history via CSV. WhatsApp number portability runs on the official Meta Cloud API and typically completes in ~72 hours. A dedicated onboarding specialist handles the migration end-to-end.

## FAQ

### Can I keep my WhatsApp number when migrating?

Yes. Phone numbers are portable between BSPs through the official Meta process; Spoki handles the migration from Infobip.

### Is Spoki more expensive than Infobip?

Spoki is transparent pay-as-you-go, aligned with Meta conversation categories, with AI Agents, CRM, broadcast and 100+ integrations included — comparable or cheaper at scale.

### Does Spoki have AI Agents?

Yes — Custom AI Agents, Sales AI Agent, Customer Service AI Agent, Voice AI and Agentic AI workflows, all no-code and trained on your catalog, documents and FAQs.

### Is Spoki GDPR-compliant with EU data residency?

Yes. Spoki is an EU-based company with GDPR-native data residency and Italian-speaking support.

## Talk to a migration specialist

Book a 30-min call. We will map your Infobip setup to Spoki, preserve your number and quote the migration.

[Book a call](/en/contact)