# Spoki vs Interakt

> Interakt targets Indian SMB WhatsApp commerce with INR-billed plans; Spoki is an AI-first Conversational Commerce OS for European and global businesses with GDPR residency and a 6-language product.

Canonical URL: https://spoki.com/en/vs/interakt

## TL;DR

- Interakt — WhatsApp commerce for Indian SMBs by Haptik / Jio
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Interakt: Indian D2C and SMB e-commerce running WhatsApp-first campaigns. For everything beyond that scope, Spoki wins.

## When to choose Spoki

- GDPR-native EU data residency — Interakt is India-hosted
- 6-language product with native Italian, Spanish, French, German, Portuguese
- AI Agents with 19 dedicated AI features — Interakt AI is lighter
- 100+ integrations including HubSpot, Salesforce and European ecommerce stacks
- Italian-speaking support and Official Meta Tech Partner status

## When to choose Interakt

- Strong product-market fit for Indian SMB e-commerce
- Competitive INR-based pricing for the Indian market

## Feature comparison

| Feature | Spoki | Interakt |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | WhatsApp commerce for Indian SMBs by Haptik / Jio |
| Primary channel | Official WhatsApp Business API (Meta BSP) | WhatsApp Business API |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | IT |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Monthly SaaS plans + Meta conversation fees |

## Pricing

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Interakt** — Monthly SaaS plans + Meta conversation fees

## Migrating from Interakt to Spoki

Spoki imports Interakt contacts and conversation history via CSV. WhatsApp number portability runs on the official Meta Cloud API and typically completes in ~72 hours. A dedicated onboarding specialist handles the migration end-to-end.

## FAQ

### Can I keep my WhatsApp number when migrating?

Yes. Phone numbers are portable between BSPs through the official Meta process; Spoki handles the migration from Interakt.

### Is Spoki more expensive than Interakt?

Spoki is transparent pay-as-you-go, aligned with Meta conversation categories, with AI Agents, CRM, broadcast and 100+ integrations included — comparable or cheaper at scale.

### Does Spoki have AI Agents?

Yes — Custom AI Agents, Sales AI Agent, Customer Service AI Agent, Voice AI and Agentic AI workflows, all no-code and trained on your catalog, documents and FAQs.

### Is Spoki GDPR-compliant with EU data residency?

Yes. Spoki is an EU-based company with GDPR-native data residency and Italian-speaking support.

## Talk to a migration specialist

Book a 30-min call. We will map your Interakt setup to Spoki, preserve your number and quote the migration.

[Book a call](/en/contact)