# Spoki vs kommo.com

> Kommo is a chat-friendly CRM with WhatsApp integration; Spoki is an AI-first Conversational Commerce OS with Meta BSP status, AI Agents, broadcast campaigns and deeper WhatsApp Business API features.

Canonical URL: https://spoki.com/en/vs/kommo

## TL;DR

- kommo.com — Messenger-first CRM (ex-amoCRM) with WhatsApp, Messenger, IG
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for kommo.com: Small sales teams in LATAM and EU that want a simple messenger-based CRM. For everything beyond that scope, Spoki wins.

## When to choose Spoki

- Official Meta BSP status with full WhatsApp Business API (Catalog, Flows, CTWA)
- AI Agents for sales and customer service — Kommo AI is basic
- Broadcast campaigns with segmentation, A/B tests and reporting
- EU data residency — Kommo is US/LATAM-centric
- 100+ native integrations and native ecommerce plugins
- Italian-speaking support team

## When to choose kommo.com

- Simple, low-cost CRM for SMB sales teams
- Broad partner network in LATAM

## Feature comparison

| Feature | Spoki | Kommo |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | Messenger-first CRM (ex-amoCRM) with WhatsApp, Messenger, IG |
| Primary channel | Official WhatsApp Business API (Meta BSP) | CRM-first with chat integrations |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | Global |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Seat-based tiers |

## Pricing

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Kommo** — Seat-based tiers

## Migrating from kommo.com to Spoki

Spoki imports kommo.com contacts and conversation history via CSV. WhatsApp number portability runs on the official Meta Cloud API and typically completes in ~72 hours. A dedicated onboarding specialist handles the migration end-to-end.

## FAQ

### Can I keep my WhatsApp number when migrating?

Yes. Phone numbers are portable between BSPs through the official Meta process; Spoki handles the migration from kommo.com.

### Is Spoki more expensive than kommo.com?

Spoki is transparent pay-as-you-go, aligned with Meta conversation categories, with AI Agents, CRM, broadcast and 100+ integrations included — comparable or cheaper at scale.

### Does Spoki have AI Agents?

Yes — Custom AI Agents, Sales AI Agent, Customer Service AI Agent, Voice AI and Agentic AI workflows, all no-code and trained on your catalog, documents and FAQs.

### Is Spoki GDPR-compliant with EU data residency?

Yes. Spoki is an EU-based company with GDPR-native data residency and Italian-speaking support.

## Talk to a migration specialist

Book a 30-min call. We will map your kommo.com setup to Spoki, preserve your number and quote the migration.

[Book a call](/en/contact)