# Spoki vs respond.io

> Respond.io is a multi-channel inbox + workflow tool; Spoki is an AI-first Conversational Commerce OS on the Official WhatsApp Business API with Meta BSP status, AI Agents and broadcast campaigns native.

Canonical URL: https://spoki.com/en/vs/respond

## TL;DR

- respond.io — Multi-channel shared inbox with workflow automation
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for respond.io: Mid-market sales and support teams that want one shared inbox across channels. For everything beyond that scope, Spoki wins.

## When to choose Spoki

- Direct Official Meta BSP — Respond.io sometimes uses third-party BSPs for WhatsApp
- AI-first: Sales AI Agent, Customer Service AI Agent and Voice AI — Respond.io AI is lighter
- Broadcast campaigns at scale with catalog, cart-recovery and post-purchase flows
- EU data residency and GDPR-native — Respond.io is Asia-based
- Italian, Spanish, French, German and Portuguese UI plus Italian-speaking support
- 100+ native integrations including HubSpot, Salesforce, Pipedrive, Zoho

## When to choose respond.io

- Strong multi-channel inbox design with good workflow logic
- Solid coverage of Messenger, Telegram and email in a single UI

## Feature comparison

| Feature | Spoki | Respond.io |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | Multi-channel shared inbox with workflow automation |
| Primary channel | Official WhatsApp Business API (Meta BSP) | WhatsApp, Messenger, Telegram, Email, SMS |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | IT |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Seat-based tiers plus conversation fees |

## Pricing

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Respond.io** — Seat-based tiers plus conversation fees

## Migrating from respond.io to Spoki

Spoki imports respond.io contacts and conversation history via CSV. WhatsApp number portability runs on the official Meta Cloud API and typically completes in ~72 hours. A dedicated onboarding specialist handles the migration end-to-end.

## FAQ

### Can I keep my WhatsApp number when migrating?

Yes. Phone numbers are portable between BSPs through the official Meta process; Spoki handles the migration from respond.io.

### Is Spoki more expensive than respond.io?

Spoki is transparent pay-as-you-go, aligned with Meta conversation categories, with AI Agents, CRM, broadcast and 100+ integrations included — comparable or cheaper at scale.

### Does Spoki have AI Agents?

Yes — Custom AI Agents, Sales AI Agent, Customer Service AI Agent, Voice AI and Agentic AI workflows, all no-code and trained on your catalog, documents and FAQs.

### Is Spoki GDPR-compliant with EU data residency?

Yes. Spoki is an EU-based company with GDPR-native data residency and Italian-speaking support.

## Talk to a migration specialist

Book a 30-min call. We will map your respond.io setup to Spoki, preserve your number and quote the migration.

[Book a call](/en/contact)