# Spoki vs 360dialog

> 360dialog sells raw WhatsApp API hosting for technical teams; Spoki is an AI-first end-user platform on the same official API with AI Agents, broadcast, inbox, CRM and 100+ integrations ready out of the box.

Canonical URL: https://spoki.com/fr/vs/360dialog

## TL;DR

- 360dialog — WhatsApp Business API access for ISVs and marketing agencies
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for 360dialog: Agencies and SaaS vendors that want raw WhatsApp API access to build their own tool. For everything beyond that scope, Spoki wins.

## Quand choisir Spoki

- Ready-to-use no-code platform — 360dialog delivers only raw API access
- AI Agents, flow builder, campaign studio, inbox and CRM — all included
- Native Shopify/WooCommerce/HubSpot/Salesforce integrations — 360dialog users build them
- Transparent per-conversation pricing — no monthly API hosting surcharge
- Italian-speaking support team and Official Meta Tech Partner status

## Quand choisir 360dialog

- Widely used by agencies and ISVs that need raw API only
- Long-standing BSP presence in DACH and EU

## Comparatif

| Feature | Spoki | 360dialog |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | WhatsApp Business API access for ISVs and marketing agencies |
| Primary channel | Official WhatsApp Business API (Meta BSP) | WhatsApp Business API (aggregator layer) |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | IT |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Monthly API hosting fee plus Meta Cloud conversation fees |

## Prix

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**360dialog** — Monthly API hosting fee plus Meta Cloud conversation fees

## Migration de 360dialog vers Spoki

Spoki importe contacts et historique depuis 360dialog via CSV. La portabilité du numéro WhatsApp passe par le processus officiel Meta Cloud API (~72h). Un onboarding specialist gère la migration.

## FAQ

### Puis-je garder mon numéro ?

Oui, procédure officielle Meta ; Spoki gère la migration depuis 360dialog.

### Spoki est-il plus cher que 360dialog ?

Pay-as-you-go transparent, avec AI Agents, CRM, broadcast et intégrations inclus.

### Spoki propose-t-il des AI Agents ?

Oui — Custom, Sales, Customer Service et Voice AI entraînés sur catalogue et FAQ.

### RGPD et résidence UE ?

Oui. Entreprise UE, RGPD natif, support italophone.

## Parlez à un spécialiste

Réservez 30 min. Nous mappons 360dialog sur Spoki et chiffrons la migration.

[Réserver](/fr/contact)