# Spoki vs Bird (MessageBird)

> Bird is an enterprise CPaaS with AI orchestration; Spoki is a WhatsApp-first AI-first Conversational Commerce OS with transparent per-conversation pricing, native ecommerce integrations and EU data residency.

Canonical URL: https://spoki.com/fr/vs/bird

## TL;DR

- Bird (MessageBird) — Enterprise omnichannel CPaaS rebranded around AI
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Bird (MessageBird): Enterprises consolidating multichannel messaging APIs and AI orchestration in one CPaaS. For everything beyond that scope, Spoki wins.

## Quand choisir Spoki

- Transparent per-conversation pricing aligned with Meta's official rates — no enterprise CPaaS markup
- AI Agents (Sales, Service, Custom, Voice) trained on product catalog and FAQs out of the box
- 100+ native ecommerce, CRM and helpdesk integrations versus an API-first integration story
- EU data residency, GDPR-native and Italian-speaking onboarding
- AI-first: 19 dedicated AI features including Sales AI Agent, Customer Service AI Agent, Custom AI Agents and Voice AI

## Quand choisir Bird (MessageBird)

- Wide CPaaS surface — SMS, email, voice and WhatsApp under one contract
- Enterprise compliance certifications and global carrier coverage

## Comparatif

| Feature | Spoki | Bird (formerly MessageBird) |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | Enterprise omnichannel CPaaS rebranded around AI |
| Primary channel | Official WhatsApp Business API (Meta BSP) | Multichannel CPaaS — WhatsApp, SMS, email, voice |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | ES |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Enterprise contracts plus per-message volumes |

## Prix

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Bird (formerly MessageBird)** — Enterprise contracts plus per-message volumes

## Migration de Bird (MessageBird) vers Spoki

Spoki importe contacts et historique depuis Bird (MessageBird) via CSV. La portabilité du numéro WhatsApp passe par le processus officiel Meta Cloud API (~72h). Un onboarding specialist gère la migration.

## FAQ

### Puis-je garder mon numéro ?

Oui, procédure officielle Meta ; Spoki gère la migration depuis Bird (MessageBird).

### Spoki est-il plus cher que Bird (MessageBird) ?

Pay-as-you-go transparent, avec AI Agents, CRM, broadcast et intégrations inclus.

### Spoki propose-t-il des AI Agents ?

Oui — Custom, Sales, Customer Service et Voice AI entraînés sur catalogue et FAQ.

### RGPD et résidence UE ?

Oui. Entreprise UE, RGPD natif, support italophone.

## Parlez à un spécialiste

Réservez 30 min. Nous mappons Bird (MessageBird) sur Spoki et chiffrons la migration.

[Réserver](/fr/contact)