# Spoki vs Gorgias

> Gorgias is a Shopify-first helpdesk; Spoki is a WhatsApp-first AI-first Conversational Commerce OS for marketing, sales and support with broadcast campaigns and 100+ native integrations.

Canonical URL: https://spoki.com/fr/vs/gorgias

## TL;DR

- Gorgias — Helpdesk for ecommerce — Shopify-first ticketing and AI
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Gorgias: Shopify and ecommerce stores consolidating customer support tickets across channels. For everything beyond that scope, Spoki wins.

## Quand choisir Spoki

- Outbound WhatsApp broadcasts and CTWA campaigns — Gorgias is reactive ticketing
- AI Agents for sales, service and Voice — not only Gorgias Automate macros
- Works on Shopify, WooCommerce, Prestashop, Magento, BigCommerce and custom stacks
- Official Meta Tech Partner status for WhatsApp Business API
- AI-first: 19 dedicated AI features including Sales AI Agent, Customer Service AI Agent, Custom AI Agents and Voice AI

## Quand choisir Gorgias

- Best-in-class Shopify ticket sync and order-aware support views
- Mature macro library for ecommerce post-purchase support

## Comparatif

| Feature | Spoki | Gorgias |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | Helpdesk for ecommerce — Shopify-first ticketing and AI |
| Primary channel | Official WhatsApp Business API (Meta BSP) | Email, chat, social DMs, WhatsApp |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | Varies |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Tiered subscription based on monthly tickets |

## Prix

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Gorgias** — Tiered subscription based on monthly tickets

## Migration de Gorgias vers Spoki

Spoki importe contacts et historique depuis Gorgias via CSV. La portabilité du numéro WhatsApp passe par le processus officiel Meta Cloud API (~72h). Un onboarding specialist gère la migration.

## FAQ

### Puis-je garder mon numéro ?

Oui, procédure officielle Meta ; Spoki gère la migration depuis Gorgias.

### Spoki est-il plus cher que Gorgias ?

Pay-as-you-go transparent, avec AI Agents, CRM, broadcast et intégrations inclus.

### Spoki propose-t-il des AI Agents ?

Oui — Custom, Sales, Customer Service et Voice AI entraînés sur catalogue et FAQ.

### RGPD et résidence UE ?

Oui. Entreprise UE, RGPD natif, support italophone.

## Parlez à un spécialiste

Réservez 30 min. Nous mappons Gorgias sur Spoki et chiffrons la migration.

[Réserver](/fr/contact)