# Spoki vs Gupshup

> Gupshup is a developer-centric conversational cloud with bot tooling; Spoki is an AI-first Conversational Commerce OS with no-code AI Agents, broadcast, CRM and 100+ integrations for marketing and sales teams.

Canonical URL: https://spoki.com/fr/vs/gupshup

## TL;DR

- Gupshup — Conversational messaging cloud with bot builder
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Gupshup: Developer and bot-builder teams in APAC and emerging markets. For everything beyond that scope, Spoki wins.

## Quand choisir Spoki

- No-code AI Agents, campaign studio and flow builder — Gupshup skews to developers and bot-builders
- Native CRM with contacts, pipeline, tickets and segments — Gupshup needs external CRM
- 100+ native integrations including Shopify, WooCommerce, HubSpot, Salesforce
- EU data residency and GDPR-native — Gupshup is India-based
- Unlimited operators and Italian-speaking support

## Quand choisir Gupshup

- Very broad channel coverage (SMS, RCS, Voice, Email) at CPaaS scale
- Strong presence in India and emerging markets

## Comparatif

| Feature | Spoki | Gupshup |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | Conversational messaging cloud with bot builder |
| Primary channel | Official WhatsApp Business API (Meta BSP) | WhatsApp, SMS, RCS, Voice, Email |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | IT |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Per-message and per-bot usage |

## Prix

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Gupshup** — Per-message and per-bot usage

## Migration de Gupshup vers Spoki

Spoki importe contacts et historique depuis Gupshup via CSV. La portabilité du numéro WhatsApp passe par le processus officiel Meta Cloud API (~72h). Un onboarding specialist gère la migration.

## FAQ

### Puis-je garder mon numéro ?

Oui, procédure officielle Meta ; Spoki gère la migration depuis Gupshup.

### Spoki est-il plus cher que Gupshup ?

Pay-as-you-go transparent, avec AI Agents, CRM, broadcast et intégrations inclus.

### Spoki propose-t-il des AI Agents ?

Oui — Custom, Sales, Customer Service et Voice AI entraînés sur catalogue et FAQ.

### RGPD et résidence UE ?

Oui. Entreprise UE, RGPD natif, support italophone.

## Parlez à un spécialiste

Réservez 30 min. Nous mappons Gupshup sur Spoki et chiffrons la migration.

[Réserver](/fr/contact)