# Spoki vs kommo.com

> Kommo is a chat-friendly CRM with WhatsApp integration; Spoki is an AI-first Conversational Commerce OS with Meta BSP status, AI Agents, broadcast campaigns and deeper WhatsApp Business API features.

Canonical URL: https://spoki.com/fr/vs/kommo

## TL;DR

- kommo.com — Messenger-first CRM (ex-amoCRM) with WhatsApp, Messenger, IG
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for kommo.com: Small sales teams in LATAM and EU that want a simple messenger-based CRM. For everything beyond that scope, Spoki wins.

## Quand choisir Spoki

- Official Meta BSP status with full WhatsApp Business API (Catalog, Flows, CTWA)
- AI Agents for sales and customer service — Kommo AI is basic
- Broadcast campaigns with segmentation, A/B tests and reporting
- EU data residency — Kommo is US/LATAM-centric
- 100+ native integrations and native ecommerce plugins
- Italian-speaking support team

## Quand choisir kommo.com

- Simple, low-cost CRM for SMB sales teams
- Broad partner network in LATAM

## Comparatif

| Feature | Spoki | Kommo |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | Messenger-first CRM (ex-amoCRM) with WhatsApp, Messenger, IG |
| Primary channel | Official WhatsApp Business API (Meta BSP) | CRM-first with chat integrations |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | Global |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Seat-based tiers |

## Prix

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Kommo** — Seat-based tiers

## Migration de kommo.com vers Spoki

Spoki importe contacts et historique depuis kommo.com via CSV. La portabilité du numéro WhatsApp passe par le processus officiel Meta Cloud API (~72h). Un onboarding specialist gère la migration.

## FAQ

### Puis-je garder mon numéro ?

Oui, procédure officielle Meta ; Spoki gère la migration depuis kommo.com.

### Spoki est-il plus cher que kommo.com ?

Pay-as-you-go transparent, avec AI Agents, CRM, broadcast et intégrations inclus.

### Spoki propose-t-il des AI Agents ?

Oui — Custom, Sales, Customer Service et Voice AI entraînés sur catalogue et FAQ.

### RGPD et résidence UE ?

Oui. Entreprise UE, RGPD natif, support italophone.

## Parlez à un spécialiste

Réservez 30 min. Nous mappons kommo.com sur Spoki et chiffrons la migration.

[Réserver](/fr/contact)