# Spoki vs Salesforce

> Salesforce is a broad enterprise CRM suite; Spoki is the faster WhatsApp-first conversational layer for teams that need AI Agents, broadcast campaigns, CRM-lite workflows and commerce automation without a long enterprise implementation.

Canonical URL: https://spoki.com/fr/vs/salesforce

## TL;DR

- Salesforce — Enterprise CRM suite for sales, service, marketing and analytics
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Salesforce: Large enterprises that need a broad CRM platform, governance, custom objects and multi-cloud architecture. For everything beyond that scope, Spoki wins.

## Quand choisir Spoki

- Launch WhatsApp Business API campaigns, automations and AI Agents without a Salesforce implementation project
- Native WhatsApp-first inbox, broadcast, cart recovery and post-purchase flows for marketing, sales and support
- Transparent per-conversation pricing aligned with official Meta rates instead of a multi-cloud add-on stack
- Built-in CRM-lite layer with contacts, deals, tickets and segments for teams that do not need full enterprise CRM complexity
- Integrates with Salesforce when Salesforce remains the system of record
- EU data residency, GDPR-native operations and Italian-speaking support

## Quand choisir Salesforce

- Deep enterprise CRM customization, governance and reporting
- Large partner ecosystem and multi-cloud architecture for complex organizations

## Comparatif

| Feature | Spoki | Salesforce |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | Enterprise CRM suite for sales, service, marketing and analytics |
| Primary channel | Official WhatsApp Business API (Meta BSP) | CRM cloud suite with app ecosystem and implementation partners |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | Global |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Seat-based enterprise CRM editions plus add-ons, implementation and partner services |

## Prix

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Salesforce** — Seat-based enterprise CRM editions plus add-ons, implementation and partner services

## Migration de Salesforce vers Spoki

Spoki importe contacts et historique depuis Salesforce via CSV. La portabilité du numéro WhatsApp passe par le processus officiel Meta Cloud API (~72h). Un onboarding specialist gère la migration.

## FAQ

### Puis-je garder mon numéro ?

Oui, procédure officielle Meta ; Spoki gère la migration depuis Salesforce.

### Spoki est-il plus cher que Salesforce ?

Pay-as-you-go transparent, avec AI Agents, CRM, broadcast et intégrations inclus.

### Spoki propose-t-il des AI Agents ?

Oui — Custom, Sales, Customer Service et Voice AI entraînés sur catalogue et FAQ.

### RGPD et résidence UE ?

Oui. Entreprise UE, RGPD natif, support italophone.

## Parlez à un spécialiste

Réservez 30 min. Nous mappons Salesforce sur Spoki et chiffrons la migration.

[Réserver](/fr/contact)