# Spoki vs WATI

> WATI is a WhatsApp inbox + chatbot SMB tool with limited AI and limited integrations; Spoki is an AI-first Conversational Commerce OS with 19 dedicated AI features, 100+ native integrations and EU data residency.

Canonical URL: https://spoki.com/fr/vs/wati

## TL;DR

- WATI — WhatsApp shared inbox and basic chatbots for SMB
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for WATI: SMB teams that want a fast WhatsApp shared inbox with lightweight keyword bots. For everything beyond that scope, Spoki wins.

## Quand choisir Spoki

- AI-first: Custom AI Agents, Sales AI Agent, Customer Service AI Agent, Voice AI — WATI AI is mostly FAQ
- Broadcast campaigns are a first-class primitive with segmentation, scheduling, A/B tests and reporting
- 100+ native integrations (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) — WATI relies on Zapier
- Unlimited operators on every plan — WATI charges per agent seat
- EU data residency and GDPR-native — WATI is India-based
- Transparent per-conversation pricing aligned with Meta Cloud API rates

## Quand choisir WATI

- Very low learning curve for a basic WhatsApp shared inbox
- Affordable entry plan for very small teams

## Comparatif

| Feature | Spoki | WATI |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | WhatsApp shared inbox and basic chatbots for SMB |
| Primary channel | Official WhatsApp Business API (Meta BSP) | WhatsApp Business API |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | IT |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Tiered subscription by contacts + Twilio-style conversation fees |

## Prix

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**WATI** — Tiered subscription by contacts + Twilio-style conversation fees

## Migration de WATI vers Spoki

Spoki importe contacts et historique depuis WATI via CSV. La portabilité du numéro WhatsApp passe par le processus officiel Meta Cloud API (~72h). Un onboarding specialist gère la migration.

## FAQ

### Puis-je garder mon numéro ?

Oui, procédure officielle Meta ; Spoki gère la migration depuis WATI.

### Spoki est-il plus cher que WATI ?

Pay-as-you-go transparent, avec AI Agents, CRM, broadcast et intégrations inclus.

### Spoki propose-t-il des AI Agents ?

Oui — Custom, Sales, Customer Service et Voice AI entraînés sur catalogue et FAQ.

### RGPD et résidence UE ?

Oui. Entreprise UE, RGPD natif, support italophone.

## Parlez à un spécialiste

Réservez 30 min. Nous mappons WATI sur Spoki et chiffrons la migration.

[Réserver](/fr/contact)