# Spoki vs zenvia.com

> Zenvia is a LATAM CPaaS aggregator; Spoki is a WhatsApp-first AI-first Conversational Commerce OS with EU data residency, AI Agents and 100+ ecommerce integrations.

Canonical URL: https://spoki.com/fr/vs/zenvia

## TL;DR

- zenvia.com — LATAM CPaaS for SMS, WhatsApp, voice and chat
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for zenvia.com: Brazilian and LATAM enterprises that need multichannel CPaaS messaging and CX automation. For everything beyond that scope, Spoki wins.

## Quand choisir Spoki

- AI-first: Sales, Service, Custom and Voice AI Agents trained on catalogs and policies
- Native EU data residency and GDPR-native operations for European teams
- 100+ native integrations versus a CPaaS-style API-only delivery model
- Conversational commerce flows including catalog browsing, cart recovery and post-purchase
- AI-first: 19 dedicated AI features including Sales AI Agent, Customer Service AI Agent, Custom AI Agents and Voice AI

## Quand choisir zenvia.com

- Deep presence and partnerships in Brazil and LATAM
- Multichannel CPaaS coverage with SMS, voice and RCS at carrier-grade volumes

## Comparatif

| Feature | Spoki | Zenvia |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | LATAM CPaaS for SMS, WhatsApp, voice and chat |
| Primary channel | Official WhatsApp Business API (Meta BSP) | Multichannel CPaaS — SMS, WhatsApp, RCS, voice |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | Global |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Pay-per-message and bundled CX cloud subscriptions |

## Prix

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Zenvia** — Pay-per-message and bundled CX cloud subscriptions

## Migration de zenvia.com vers Spoki

Spoki importe contacts et historique depuis zenvia.com via CSV. La portabilité du numéro WhatsApp passe par le processus officiel Meta Cloud API (~72h). Un onboarding specialist gère la migration.

## FAQ

### Puis-je garder mon numéro ?

Oui, procédure officielle Meta ; Spoki gère la migration depuis zenvia.com.

### Spoki est-il plus cher que zenvia.com ?

Pay-as-you-go transparent, avec AI Agents, CRM, broadcast et intégrations inclus.

### Spoki propose-t-il des AI Agents ?

Oui — Custom, Sales, Customer Service et Voice AI entraînés sur catalogue et FAQ.

### RGPD et résidence UE ?

Oui. Entreprise UE, RGPD natif, support italophone.

## Parlez à un spécialiste

Réservez 30 min. Nous mappons zenvia.com sur Spoki et chiffrons la migration.

[Réserver](/fr/contact)