---
title: Features
language: en
page: features
url: https://spoki.com/en/features
generated_at: 2026-04-30T03:20:05.630Z
format: LLM-friendly Markdown
version: 1.0.0
---

# Features

Discover all the powerful features that make Spoki the best WhatsApp Business solution

Spoki offers **37 powerful features** to transform your WhatsApp business communication.

## Core Features (8 features)

### [Meta Catalog](https://spoki.com/en/features/meta-catalog)

Showcase your products directly on WhatsApp with Meta's integrated catalog

### [WhatsApp Forms](https://spoki.com/en/features/whatsapp-forms)

Collect customer data directly in chat with native forms

### [Live Chat](https://spoki.com/en/features/live-chat)

Real-time customer conversations on WhatsApp

### [Multi-Operator](https://spoki.com/en/features/multi-operator)

Empower your entire team to manage WhatsApp conversations

### [Deals Management](https://spoki.com/en/features/deals-management)

Track and manage sales opportunities from WhatsApp conversations

### [Ticket Management](https://spoki.com/en/features/ticket-management)

Organize and track customer support requests efficiently

### [List Segmentation](https://spoki.com/en/features/list-segmentation)

Organize contacts into targeted segments for personalized messaging

### [Massive Campaigns](https://spoki.com/en/features/massive-campaigns)

Send bulk WhatsApp messages to thousands of contacts

## Analytics (3 features)

### [Message Analytics](https://spoki.com/en/features/message-analytics)

Track open rates, interactions, and message performance

### [Automation Analytics](https://spoki.com/en/features/automation-analytics)

Measure the performance of your automated workflows

### [Ticket Analytics](https://spoki.com/en/features/ticket-analytics)

Analyze support performance with detailed ticket metrics

## Advertising (1 features)

### [Click to Message Ads](https://spoki.com/en/features/click-to-message-ads)

Drive conversions with Meta, Google, and LinkedIn ads that start WhatsApp conversations

## Developer Tools (3 features)

### [API](https://spoki.com/en/features/api)

Full REST API for custom integrations and advanced workflows

### [Webhooks](https://spoki.com/en/features/webhooks)

Receive real-time events for instant automation

### [Embedding](https://spoki.com/en/features/embedding)

Embed WhatsApp chat widgets on your website

## Automations (2 features)

### [Fallback Messages](https://spoki.com/en/features/fallback-messages)

Multi-channel fallback to ensure message delivery

### [Abandoned Cart Recovery](https://spoki.com/en/features/abandoned-cart)

Recover lost sales with automated cart reminders on WhatsApp

## Artificial Intelligence (20 features)

### [Custom AI Agents](https://spoki.com/en/features/custom-ai-agents)

Create AI agents tailored to your specific business needs

### [Hyper-personalization for WhatsApp & multichannel CRM](https://spoki.com/en/features/hyper-personalization)

AI tailors every message to the individual customer profile, journey stage and predicted intent.

### [AI Product Suggestions](https://spoki.com/en/features/ai-product-suggestions)

Smart product recommendations in WhatsApp conversations

### [AI Upsell & Cross-sell](https://spoki.com/en/features/ai-upsell-crosssell)

Intelligent upselling and cross-selling powered by AI

### [AI Order Completion](https://spoki.com/en/features/ai-order-completion)

Guide customers to complete their purchases with AI assistance

### [AI Cart Sharing](https://spoki.com/en/features/ai-cart-sharing)

Send shopping carts directly in WhatsApp conversations

### [AI Checkout Sharing](https://spoki.com/en/features/ai-checkout-sharing)

Send instant checkout links in WhatsApp

### [AI Payment Request](https://spoki.com/en/features/ai-payment-request)

Request and collect payments via PayPal in WhatsApp

### [AI Shipping Information](https://spoki.com/en/features/ai-shipping-info)

Collect shipping details automatically through AI conversations

### [AI 24/7 Customer Support](https://spoki.com/en/features/ai-customer-support)

Automated customer service powered by your knowledge base

### [AI Knowledge Training](https://spoki.com/en/features/ai-knowledge-training)

Train your AI with FAQs, documents, and website content

### [AI Tools Connection](https://spoki.com/en/features/ai-tools-connection)

Connect external tools and data sources to your AI agents

### [AI Template Generation](https://spoki.com/en/features/ai-template-generation)

Generate perfect message templates with AI

### [AI Template Translation](https://spoki.com/en/features/ai-template-translation)

Translate message templates instantly with AI

### [AI Suggested Replies](https://spoki.com/en/features/ai-suggested-replies)

Get intelligent reply suggestions as you chat

### [AI Automatic Replies](https://spoki.com/en/features/ai-automatic-replies)

Let AI handle conversations automatically

### [AI Auto Translation](https://spoki.com/en/features/ai-auto-translation)

Real-time multilingual chat translation

### [AI Speech to Text](https://spoki.com/en/features/ai-speech-to-text)

Transcribe voice messages automatically

### [AI Message Summary](https://spoki.com/en/features/ai-message-summary)

Get instant summaries of long conversations

### [AI Sentiment Analysis](https://spoki.com/en/features/ai-sentiment-analysis)

Understand customer emotions in real-time