# Spoki vs 360dialog

> 360dialog sells raw WhatsApp API hosting for technical teams; Spoki is an AI-first end-user platform on the same official API with AI Agents, broadcast, inbox, CRM and 100+ integrations ready out of the box.

Canonical URL: https://spoki.com/it/vs/360dialog

## TL;DR

- 360dialog — WhatsApp Business API access for ISVs and marketing agencies
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for 360dialog: Agencies and SaaS vendors that want raw WhatsApp API access to build their own tool. For everything beyond that scope, Spoki wins.

## Quando scegliere Spoki

- Ready-to-use no-code platform — 360dialog delivers only raw API access
- AI Agents, flow builder, campaign studio, inbox and CRM — all included
- Native Shopify/WooCommerce/HubSpot/Salesforce integrations — 360dialog users build them
- Transparent per-conversation pricing — no monthly API hosting surcharge
- Italian-speaking support team and Official Meta Tech Partner status

## Quando scegliere 360dialog

- Widely used by agencies and ISVs that need raw API only
- Long-standing BSP presence in DACH and EU

## Confronto feature

| Feature | Spoki | 360dialog |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | WhatsApp Business API access for ISVs and marketing agencies |
| Primary channel | Official WhatsApp Business API (Meta BSP) | WhatsApp Business API (aggregator layer) |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | IT |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Monthly API hosting fee plus Meta Cloud conversation fees |

## Pricing

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**360dialog** — Monthly API hosting fee plus Meta Cloud conversation fees

## Migrazione da 360dialog a Spoki

Spoki importa contatti e storico conversazioni da 360dialog via CSV. La portabilità del numero WhatsApp passa dal processo Meta Cloud API ufficiale e richiede ~72 ore. Un onboarding specialist dedicato gestisce la migrazione end-to-end.

## FAQ

### Posso mantenere il mio numero WhatsApp?

Sì. I numeri sono portabili tra BSP via processo Meta ufficiale; Spoki gestisce la migrazione da 360dialog.

### Spoki è più caro di 360dialog?

Spoki ha pricing trasparente pay-as-you-go allineato alle categorie conversazione Meta, con AI Agent, CRM, broadcast e 100+ integrazioni incluse — comparabile o più economico a scala.

### Spoki ha AI Agent?

Sì — Custom AI Agent, Sales AI Agent, Customer Service AI Agent, Voice AI e workflow Agentic AI, no-code e addestrati su catalogo, documenti e FAQ.

### Spoki è GDPR-compliant con data residency UE?

Sì. Spoki è un'azienda europea con data residency GDPR-native e supporto in italiano.

## Parla con uno specialista di migrazione

Prenota una call di 30 minuti. Mappiamo il tuo setup 360dialog su Spoki, manteniamo il numero e ti quotiamo la migrazione.

[Prenota una call](/it/contact)