# Spoki vs Infobip

> Infobip is an enterprise CPaaS with long procurement cycles and sales contracts; Spoki is an AI-first Conversational Commerce OS that lets marketing and sales teams go live in hours with transparent pay-as-you-go pricing.

Canonical URL: https://spoki.com/it/vs/infobip

## TL;DR

- Infobip — Enterprise CPaaS with Moments, Answers, Conversations suite
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Infobip: Enterprise telcos, banks and carriers with very large volumes. For everything beyond that scope, Spoki wins.

## Quando scegliere Spoki

- Fast time-to-value: self-onboarding, no enterprise procurement required
- Transparent per-conversation pricing aligned with Meta rates — no opaque volume contracts
- AI Agents no-code and ready-to-train — Infobip AI sits inside Answers/Moments suite
- Native ecommerce integrations (Shopify, WooCommerce, Prestashop, Magento, BigCommerce)
- EU data residency and Italian-speaking support
- 100+ native integrations without SI/professional-services deals

## Quando scegliere Infobip

- Deep telco-grade SMS/Voice infrastructure across 200+ countries
- Enterprise compliance certifications and global SLAs

## Confronto feature

| Feature | Spoki | Infobip |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | Enterprise CPaaS with Moments, Answers, Conversations suite |
| Primary channel | Official WhatsApp Business API (Meta BSP) | SMS, Voice, WhatsApp, RCS, Email, Viber |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | IT |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Volume-based enterprise contracts |

## Pricing

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Infobip** — Volume-based enterprise contracts

## Migrazione da Infobip a Spoki

Spoki importa contatti e storico conversazioni da Infobip via CSV. La portabilità del numero WhatsApp passa dal processo Meta Cloud API ufficiale e richiede ~72 ore. Un onboarding specialist dedicato gestisce la migrazione end-to-end.

## FAQ

### Posso mantenere il mio numero WhatsApp?

Sì. I numeri sono portabili tra BSP via processo Meta ufficiale; Spoki gestisce la migrazione da Infobip.

### Spoki è più caro di Infobip?

Spoki ha pricing trasparente pay-as-you-go allineato alle categorie conversazione Meta, con AI Agent, CRM, broadcast e 100+ integrazioni incluse — comparabile o più economico a scala.

### Spoki ha AI Agent?

Sì — Custom AI Agent, Sales AI Agent, Customer Service AI Agent, Voice AI e workflow Agentic AI, no-code e addestrati su catalogo, documenti e FAQ.

### Spoki è GDPR-compliant con data residency UE?

Sì. Spoki è un'azienda europea con data residency GDPR-native e supporto in italiano.

## Parla con uno specialista di migrazione

Prenota una call di 30 minuti. Mappiamo il tuo setup Infobip su Spoki, manteniamo il numero e ti quotiamo la migrazione.

[Prenota una call](/it/contact)