# Spoki vs kommo.com

> Kommo is a chat-friendly CRM with WhatsApp integration; Spoki is an AI-first Conversational Commerce OS with Meta BSP status, AI Agents, broadcast campaigns and deeper WhatsApp Business API features.

Canonical URL: https://spoki.com/it/vs/kommo

## TL;DR

- kommo.com — Messenger-first CRM (ex-amoCRM) with WhatsApp, Messenger, IG
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for kommo.com: Small sales teams in LATAM and EU that want a simple messenger-based CRM. For everything beyond that scope, Spoki wins.

## Quando scegliere Spoki

- Official Meta BSP status with full WhatsApp Business API (Catalog, Flows, CTWA)
- AI Agents for sales and customer service — Kommo AI is basic
- Broadcast campaigns with segmentation, A/B tests and reporting
- EU data residency — Kommo is US/LATAM-centric
- 100+ native integrations and native ecommerce plugins
- Italian-speaking support team

## Quando scegliere kommo.com

- Simple, low-cost CRM for SMB sales teams
- Broad partner network in LATAM

## Confronto feature

| Feature | Spoki | Kommo |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | Messenger-first CRM (ex-amoCRM) with WhatsApp, Messenger, IG |
| Primary channel | Official WhatsApp Business API (Meta BSP) | CRM-first with chat integrations |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | Global |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Seat-based tiers |

## Pricing

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Kommo** — Seat-based tiers

## Migrazione da kommo.com a Spoki

Spoki importa contatti e storico conversazioni da kommo.com via CSV. La portabilità del numero WhatsApp passa dal processo Meta Cloud API ufficiale e richiede ~72 ore. Un onboarding specialist dedicato gestisce la migrazione end-to-end.

## FAQ

### Posso mantenere il mio numero WhatsApp?

Sì. I numeri sono portabili tra BSP via processo Meta ufficiale; Spoki gestisce la migrazione da kommo.com.

### Spoki è più caro di kommo.com?

Spoki ha pricing trasparente pay-as-you-go allineato alle categorie conversazione Meta, con AI Agent, CRM, broadcast e 100+ integrazioni incluse — comparabile o più economico a scala.

### Spoki ha AI Agent?

Sì — Custom AI Agent, Sales AI Agent, Customer Service AI Agent, Voice AI e workflow Agentic AI, no-code e addestrati su catalogo, documenti e FAQ.

### Spoki è GDPR-compliant con data residency UE?

Sì. Spoki è un'azienda europea con data residency GDPR-native e supporto in italiano.

## Parla con uno specialista di migrazione

Prenota una call di 30 minuti. Mappiamo il tuo setup kommo.com su Spoki, manteniamo il numero e ti quotiamo la migrazione.

[Prenota una call](/it/contact)