# Spoki vs Trengo

> Trengo is a multichannel helpdesk for support teams; Spoki is an AI-first Conversational Commerce OS that combines WhatsApp BSP status, broadcast campaigns, AI Agents for sales and a deeper CRM layer.

Canonical URL: https://spoki.com/it/vs/trengo

## TL;DR

- Trengo — Multichannel helpdesk and shared inbox
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Trengo: Customer support teams in BeNeLux and EU SMBs running a multi-channel helpdesk. For everything beyond that scope, Spoki wins.

## Quando scegliere Spoki

- Broadcast campaigns and conversational marketing — Trengo is support-centric
- AI Agents trained on product catalogs for sales, not just support-FAQ AI
- Deeper WhatsApp Business API coverage with Catalog, Flows and CTWA
- Native cart-recovery, post-purchase and CRM-lite layer (pipeline, tickets, segments)
- Transparent per-conversation pricing aligned with Meta rates
- Official Meta Tech Partner status

## Quando scegliere Trengo

- Strong email helpdesk and team inbox UX
- Good balance of chat and helpdesk for multi-channel support teams

## Confronto feature

| Feature | Spoki | Trengo |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | Multichannel helpdesk and shared inbox |
| Primary channel | Official WhatsApp Business API (Meta BSP) | Email, chat, WhatsApp, Voice, Messenger, SMS |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | ES |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Seat-based tiers |

## Pricing

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Trengo** — Seat-based tiers

## Migrazione da Trengo a Spoki

Spoki importa contatti e storico conversazioni da Trengo via CSV. La portabilità del numero WhatsApp passa dal processo Meta Cloud API ufficiale e richiede ~72 ore. Un onboarding specialist dedicato gestisce la migrazione end-to-end.

## FAQ

### Posso mantenere il mio numero WhatsApp?

Sì. I numeri sono portabili tra BSP via processo Meta ufficiale; Spoki gestisce la migrazione da Trengo.

### Spoki è più caro di Trengo?

Spoki ha pricing trasparente pay-as-you-go allineato alle categorie conversazione Meta, con AI Agent, CRM, broadcast e 100+ integrazioni incluse — comparabile o più economico a scala.

### Spoki ha AI Agent?

Sì — Custom AI Agent, Sales AI Agent, Customer Service AI Agent, Voice AI e workflow Agentic AI, no-code e addestrati su catalogo, documenti e FAQ.

### Spoki è GDPR-compliant con data residency UE?

Sì. Spoki è un'azienda europea con data residency GDPR-native e supporto in italiano.

## Parla con uno specialista di migrazione

Prenota una call di 30 minuti. Mappiamo il tuo setup Trengo su Spoki, manteniamo il numero e ti quotiamo la migrazione.

[Prenota una call](/it/contact)