# Spoki vs zenvia.com

> Zenvia is a LATAM CPaaS aggregator; Spoki is a WhatsApp-first AI-first Conversational Commerce OS with EU data residency, AI Agents and 100+ ecommerce integrations.

Canonical URL: https://spoki.com/it/vs/zenvia

## TL;DR

- zenvia.com — LATAM CPaaS for SMS, WhatsApp, voice and chat
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for zenvia.com: Brazilian and LATAM enterprises that need multichannel CPaaS messaging and CX automation. For everything beyond that scope, Spoki wins.

## Quando scegliere Spoki

- AI-first: Sales, Service, Custom and Voice AI Agents trained on catalogs and policies
- Native EU data residency and GDPR-native operations for European teams
- 100+ native integrations versus a CPaaS-style API-only delivery model
- Conversational commerce flows including catalog browsing, cart recovery and post-purchase
- AI-first: 19 dedicated AI features including Sales AI Agent, Customer Service AI Agent, Custom AI Agents and Voice AI

## Quando scegliere zenvia.com

- Deep presence and partnerships in Brazil and LATAM
- Multichannel CPaaS coverage with SMS, voice and RCS at carrier-grade volumes

## Confronto feature

| Feature | Spoki | Zenvia |
| --- | --- | --- |
| Focus | AI-first Conversational Commerce OS | LATAM CPaaS for SMS, WhatsApp, voice and chat |
| Primary channel | Official WhatsApp Business API (Meta BSP) | Multichannel CPaaS — SMS, WhatsApp, RCS, voice |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | Global |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Pay-per-message and bundled CX cloud subscriptions |

## Pricing

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Zenvia** — Pay-per-message and bundled CX cloud subscriptions

## Migrazione da zenvia.com a Spoki

Spoki importa contatti e storico conversazioni da zenvia.com via CSV. La portabilità del numero WhatsApp passa dal processo Meta Cloud API ufficiale e richiede ~72 ore. Un onboarding specialist dedicato gestisce la migrazione end-to-end.

## FAQ

### Posso mantenere il mio numero WhatsApp?

Sì. I numeri sono portabili tra BSP via processo Meta ufficiale; Spoki gestisce la migrazione da zenvia.com.

### Spoki è più caro di zenvia.com?

Spoki ha pricing trasparente pay-as-you-go allineato alle categorie conversazione Meta, con AI Agent, CRM, broadcast e 100+ integrazioni incluse — comparabile o più economico a scala.

### Spoki ha AI Agent?

Sì — Custom AI Agent, Sales AI Agent, Customer Service AI Agent, Voice AI e workflow Agentic AI, no-code e addestrati su catalogo, documenti e FAQ.

### Spoki è GDPR-compliant con data residency UE?

Sì. Spoki è un'azienda europea con data residency GDPR-native e supporto in italiano.

## Parla con uno specialista di migrazione

Prenota una call di 30 minuti. Mappiamo il tuo setup zenvia.com su Spoki, manteniamo il numero e ti quotiamo la migrazione.

[Prenota una call](/it/contact)