{"meta":{"page":"pricing","language":"en","url":"https://spoki.com/en/pricing","generated_at":"2026-04-29T23:10:19.192Z","formats":{"html":"https://spoki.com/en/pricing","markdown":"https://spoki.com/en/pricing.md","json":"https://spoki.com/en/pricing.json","xml":"https://spoki.com/en/pricing.xml"},"last_updated":"2026-04-28"},"content":{"title":"Pricing - WhatsApp Marketing Plans | Spoki","sections":[{"heading":"Increase your sales","level":1,"text":"*Automate conversations on WhatsApp thanks to the power of artificial intelligence*\n\nChoose the best WhatsApp Marketing plan for your business. Flexible pricing with WhatsApp API access, automation tools, and premium support"},{"heading":"Start growing with conversations","level":2,"text":"Every message can turn into revenue for your business."},{"heading":"Billing Options","level":2,"text":"**Month** | **Quarterly** (Save 10%) | **Year** (Save 20%)"},{"heading":"Available Plans","level":2,"text":""},{"heading":"Free","level":3,"text":"Handle your customers' requests within 24 hours\n\n**Price:** 0€\n\n**Features:**\n- Live chat\n- Unlimited operators\n- Unlimited automations\n- Ticketing\n- Artificial Intelligence\n- Massive campaigns\n- Abandoned carts\n- Payment requests\n- Automations (unlimited)"},{"heading":"Service","level":3,"text":"Automate your customer support responses through the power of Artificial Intelligence\n\n**Features:**\n- All the features of the Free\n- Artificial Intelligence\n- Transactional messages\n- Unlimited integrations\n- Live chat\n- Unlimited operators\n- Unlimited automations\n- Ticketing\n- Massive campaigns\n- Abandoned carts\n- Payment requests"},{"heading":"Marketing","level":3,"text":"Boost your marketing activities and increase revenues\n\n**Features:**\n- All Service Features\n- Promotional messages\n- Scheduled campaigns\n- Marketing tool integration\n- Live chat\n- Unlimited operators\n- Unlimited automations\n- Ticketing\n- Massive campaigns\n- Abandoned carts\n- Payment requests"},{"heading":"Sales","level":3,"text":"Manage sales and payment requests directly on WhatsApp\n\n**Features:**\n- All the features of Marketing\n- Payment Requests\n- Abandoned trolley\n- Automations commerce\n- Live chat\n- Unlimited operators\n- Unlimited automations\n- Ticketing\n- Massive campaigns\n- Abandoned carts"},{"heading":"Additional Information","level":2,"text":"⚠️ WhatsApp fees excluded from the plan\n\n✅ Official WhatsApp API"},{"heading":"Frequently Asked Questions","level":2,"text":""},{"heading":"Notes","level":2,"text":"All prices are exclusive of VAT.\\n\\n1 The conversation is a 24-hour session from the first message exchanged with the client ([visit our manual to learn more](https://support.spoki.com/docs/regole-whatsapp/conversazioni/)). The price of the conversation varies according to the nation of the person you are writing to. The price shown is for recipients in your nation, considering the IP address with which you are connected detected by the server at this time. [See all rates](https://developers.facebook.com/docs/whatsapp/pricing/).\\n\\n2 The onboarding phase is necessary in order to activate the WhatsApp Cloud API channel. It is a delicate process in which you send us data about your business that Meta then verifies. This activation process is performed in several steps and can last several days. You will just need to follow all the [necessary instructions](https://support.spoki.com/docs-category/onboarding/) that we will send you from time to time.\\n\\n3 The plans provide recurring subscription, monthly, quarterly, annually, depending on the choice made.\\n\\n4 In order to send messages, it is necessary to pay the price set by Meta [See all rates](https://developers.facebook.com/docs/whatsapp/pricing/), without any margin applied by Spoki on these rates.\\n\\n5 There is no limit in the number of agents available. Agents are the users who can access the same company account through a Role.\\n\\n6 There is no limit in the number of total Contacts that you can upload and manage in the platform.\\n\\n7 It is possible to use a number of conversations greater than the defined limit set by the selected plan.\\n\\n• It is possible to use up to 3 times the number of conversations.\\n\\n•The cost of Conversations exceeding the plan limit will be increased by 25% over the list price.  The list price is intended to be the price of the monthly plan without applying any discounts.\\n\\n• Exceeding the limit of 3 times the number of conversations provided by the plan results in the inability to use additional conversations during the current month.\\n\\n• Should you wish to continue using new conversations, you must upgrade the Plan with respect to the number of Conversations.\\n\\n• The cost of conversations exceeding the limit set in the plan is charged at the first monthly due date of the plan.\\n\\n**Example** \\n\\nMarketing plan of 1,500 conversations per month billed annually. \\n Without changing plans you can take advantage of up to 4,500 conversations per month. \\n At the end of the month every single conversation exceeding 1,500 will have the cost calculated as follows: \\n 189.00€ / 1,500 conversations * 1.25 = 0.1575€. \\n\\n• Even with an annual or quarterly billing plan, costs exceeding the conversation limit are billed every 30 days.\n\n---"},{"heading":"Customer Reviews","level":2,"text":"*What our customers say about Spoki*\n\n**Trustpilot:** 3.7/5 ⭐ (119 total reviews)"},{"heading":"Verified Reviews from Trustpilot","level":3,"text":""},{"heading":"\"Positive experience with Spoki!\"","level":4,"text":"**Mario Allievi** - 2026-01-14 - ⭐⭐⭐⭐⭐\n\n> We discovered this company at an industry event and were immediately impressed by the quality of Spoki's offering. The platform is very intuitive and can be entrusted to non-technical business people. The added value is the support team, made up of people who listen to customer needs and find the best solutions. Special mention to our sales representative who has been following us for a long time.\n\n✓ *Verified Review*"},{"heading":"\"Exceptional customer support\"","level":4,"text":"**Victor De Matteis** - 2025-12-04 - ⭐⭐⭐⭐⭐\n\n> I was impressed by Spoki's customer service! I had the pleasure of speaking with Marco Manigrassi, who helped me solve my integration issues with Calendly and ActiveCampaign. His product knowledge and willingness to help were exceptional. Spoki's platform is easy to use and offers many useful features to manage my marketing campaigns.\n\n✓ *Verified Review*"},{"heading":"\"Enrico Super Customer Care!\"","level":4,"text":"**Marketing Cristallo Italia** - 2025-11-07 - ⭐⭐⭐⭐⭐\n\n> Enrico from Customer Service is really super: every time we have a problem or doubt, he's always on top of it and very available to clarify and resolve. The only downside of Spoki is the new payment system between platform subscription and Meta message payments, as it's hard to understand the real monthly cost. However, it's a very useful tool for conversational marketing and Enrico is truly a plus.\n\n✓ *Verified Review*"},{"heading":"\"Excellent consulting\"","level":4,"text":"**Andrea Marzola** - 2025-11-05 - ⭐⭐⭐⭐⭐\n\n> Expert and immediate consulting, resolved doubts and enhanced knowledge.\n\n✓ *Verified Review*\n\n[See all reviews →](https://it.trustpilot.com/review/spoki.it)"},{"heading":"Related Links","level":2,"text":"- [Start Free Trial](https://spoki.com/en/registration)\n- [Contact Sales](https://spoki.com/en/contact)\n- [Features](https://spoki.com/en/features)"}]},"site":{"navigation":{"header":[{"id":"pricing","title":"Pricing","items":[{"name":"Pricing","href":"/en/pricing"}]},{"id":"channels","title":"Channels","items":[{"name":"Channels","href":"/en/channels"},{"name":"WhatsApp","href":"/en/whatsapp"},{"name":"Spoki Voice","href":"/en/spoki-voice"},{"name":"Email","href":"/en/email"},{"name":"Two Way SMS","href":"/en/sms"},{"name":"One Way 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Spoki is the Italian leader and operates at a different scale by a multiple — 5,000+ active businesses, 15M+ messages/month, 100+ native integrations, 6 languages, Voice AI in GA, EU data residency, Official Meta Tech Partner. Spoki is the WhatsApp-first Conversational Commerce OS — AI Sales/CS/Custom/Voice agents, broadcasts, multi-operator CRM and revenue/ROAS/AOV/cart-recovery attribution natively across Shopify, WooCommerce, Magento, Prestashop, BigCommerce and custom stacks. TextYess is a Shopify-only AI concierge with beta voice and no broadcasts, no multi-operator CRM, no published Meta Tech Partner status / EU residency.","comparisonPage":"https://spoki.com/en/vs/textyess"}]}}