# Spoki vs Bird (MessageBird)

> Bird is an enterprise CPaaS with AI orchestration; Spoki is a WhatsApp-first AI-first Conversational Commerce OS with transparent per-conversation pricing, native ecommerce integrations and EU data residency.

Canonical URL: https://spoki.com/pt/vs/bird

## TL;DR

- Bird (MessageBird) — Enterprise omnichannel CPaaS rebranded around AI
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Bird (MessageBird): Enterprises consolidating multichannel messaging APIs and AI orchestration in one CPaaS. For everything beyond that scope, Spoki wins.

## Quando escolher Spoki

- Transparent per-conversation pricing aligned with Meta's official rates — no enterprise CPaaS markup
- AI Agents (Sales, Service, Custom, Voice) trained on product catalog and FAQs out of the box
- 100+ native ecommerce, CRM and helpdesk integrations versus an API-first integration story
- EU data residency, GDPR-native and Italian-speaking onboarding
- AI-first: 19 dedicated AI features including Sales AI Agent, Customer Service AI Agent, Custom AI Agents and Voice AI

## Quando escolher Bird (MessageBird)

- Wide CPaaS surface — SMS, email, voice and WhatsApp under one contract
- Enterprise compliance certifications and global carrier coverage

## Comparativo

| Feature | Spoki | Bird (formerly MessageBird) |
| --- | --- | --- |
| Foco | AI-first Conversational Commerce OS | Enterprise omnichannel CPaaS rebranded around AI |
| Primary channel | Official WhatsApp Business API (Meta BSP) | Multichannel CPaaS — WhatsApp, SMS, email, voice |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | ES |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Enterprise contracts plus per-message volumes |

## Preços

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Bird (formerly MessageBird)** — Enterprise contracts plus per-message volumes

## Migração de Bird (MessageBird) para Spoki

Spoki importa contatos e histórico do Bird (MessageBird) via CSV. Portabilidade do número WhatsApp via processo oficial Meta Cloud API (~72h). Onboarding specialist acompanha a migração.

## FAQ

### Posso manter meu número?

Sim, processo oficial Meta; Spoki conduz a migração do Bird (MessageBird).

### Spoki é mais caro do que Bird (MessageBird)?

Pay-as-you-go transparente com AI Agents, CRM, broadcast e integrações incluídos.

### Spoki tem AI Agents?

Sim — Custom, Sales, Customer Service e Voice AI treinados no catálogo e FAQ.

### GDPR e residência UE?

Sim. Empresa UE, GDPR nativo, suporte em italiano.

## Fale com um especialista

Reserve 30 min. Mapeamos o Bird (MessageBird) para o Spoki e orçamentamos a migração.

[Reservar](/pt/contact)