# Spoki vs Freshchat

> Freshchat is a chat module inside the Freshworks suite; Spoki is a WhatsApp-first AI-first Conversational Commerce OS with EU data residency and 100+ native ecommerce integrations.

Canonical URL: https://spoki.com/pt/vs/freshchat

## TL;DR

- Freshchat — Customer messaging product inside the Freshworks suite
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Freshchat: Teams already on Freshworks that want a chat front-end across channels. For everything beyond that scope, Spoki wins.

## Quando escolher Spoki

- Outbound WhatsApp broadcast campaigns, cart-recovery flows and CTWA
- AI Agents trained on product catalog and documents — no Freddy AI add-on tier
- EU data residency and GDPR-native operations
- 100+ ecommerce, CRM and helpdesk integrations beyond the Freshworks suite
- AI-first: 19 dedicated AI features including Sales AI Agent, Customer Service AI Agent, Custom AI Agents and Voice AI

## Quando escolher Freshchat

- Tight integration with Freshdesk, Freshsales and the wider Freshworks suite
- Shared identity, billing and reporting for teams already on Freshworks

## Comparativo

| Feature | Spoki | Freshchat |
| --- | --- | --- |
| Foco | AI-first Conversational Commerce OS | Customer messaging product inside the Freshworks suite |
| Primary channel | Official WhatsApp Business API (Meta BSP) | Web messenger, mobile in-app, WhatsApp, social |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | Global |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Seat-based tiers plus per-bot conversation packs |

## Preços

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Freshchat** — Seat-based tiers plus per-bot conversation packs

## Migração de Freshchat para Spoki

Spoki importa contatos e histórico do Freshchat via CSV. Portabilidade do número WhatsApp via processo oficial Meta Cloud API (~72h). Onboarding specialist acompanha a migração.

## FAQ

### Posso manter meu número?

Sim, processo oficial Meta; Spoki conduz a migração do Freshchat.

### Spoki é mais caro do que Freshchat?

Pay-as-you-go transparente com AI Agents, CRM, broadcast e integrações incluídos.

### Spoki tem AI Agents?

Sim — Custom, Sales, Customer Service e Voice AI treinados no catálogo e FAQ.

### GDPR e residência UE?

Sim. Empresa UE, GDPR nativo, suporte em italiano.

## Fale com um especialista

Reserve 30 min. Mapeamos o Freshchat para o Spoki e orçamentamos a migração.

[Reservar](/pt/contact)