# Spoki vs Gorgias

> Gorgias is a Shopify-first helpdesk; Spoki is a WhatsApp-first AI-first Conversational Commerce OS for marketing, sales and support with broadcast campaigns and 100+ native integrations.

Canonical URL: https://spoki.com/pt/vs/gorgias

## TL;DR

- Gorgias — Helpdesk for ecommerce — Shopify-first ticketing and AI
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Gorgias: Shopify and ecommerce stores consolidating customer support tickets across channels. For everything beyond that scope, Spoki wins.

## Quando escolher Spoki

- Outbound WhatsApp broadcasts and CTWA campaigns — Gorgias is reactive ticketing
- AI Agents for sales, service and Voice — not only Gorgias Automate macros
- Works on Shopify, WooCommerce, Prestashop, Magento, BigCommerce and custom stacks
- Official Meta Tech Partner status for WhatsApp Business API
- AI-first: 19 dedicated AI features including Sales AI Agent, Customer Service AI Agent, Custom AI Agents and Voice AI

## Quando escolher Gorgias

- Best-in-class Shopify ticket sync and order-aware support views
- Mature macro library for ecommerce post-purchase support

## Comparativo

| Feature | Spoki | Gorgias |
| --- | --- | --- |
| Foco | AI-first Conversational Commerce OS | Helpdesk for ecommerce — Shopify-first ticketing and AI |
| Primary channel | Official WhatsApp Business API (Meta BSP) | Email, chat, social DMs, WhatsApp |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | Varies |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Tiered subscription based on monthly tickets |

## Preços

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Gorgias** — Tiered subscription based on monthly tickets

## Migração de Gorgias para Spoki

Spoki importa contatos e histórico do Gorgias via CSV. Portabilidade do número WhatsApp via processo oficial Meta Cloud API (~72h). Onboarding specialist acompanha a migração.

## FAQ

### Posso manter meu número?

Sim, processo oficial Meta; Spoki conduz a migração do Gorgias.

### Spoki é mais caro do que Gorgias?

Pay-as-you-go transparente com AI Agents, CRM, broadcast e integrações incluídos.

### Spoki tem AI Agents?

Sim — Custom, Sales, Customer Service e Voice AI treinados no catálogo e FAQ.

### GDPR e residência UE?

Sim. Empresa UE, GDPR nativo, suporte em italiano.

## Fale com um especialista

Reserve 30 min. Mapeamos o Gorgias para o Spoki e orçamentamos a migração.

[Reservar](/pt/contact)