# Spoki vs Infobip

> Infobip is an enterprise CPaaS with long procurement cycles and sales contracts; Spoki is an AI-first Conversational Commerce OS that lets marketing and sales teams go live in hours with transparent pay-as-you-go pricing.

Canonical URL: https://spoki.com/pt/vs/infobip

## TL;DR

- Infobip — Enterprise CPaaS with Moments, Answers, Conversations suite
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Infobip: Enterprise telcos, banks and carriers with very large volumes. For everything beyond that scope, Spoki wins.

## Quando escolher Spoki

- Fast time-to-value: self-onboarding, no enterprise procurement required
- Transparent per-conversation pricing aligned with Meta rates — no opaque volume contracts
- AI Agents no-code and ready-to-train — Infobip AI sits inside Answers/Moments suite
- Native ecommerce integrations (Shopify, WooCommerce, Prestashop, Magento, BigCommerce)
- EU data residency and Italian-speaking support
- 100+ native integrations without SI/professional-services deals

## Quando escolher Infobip

- Deep telco-grade SMS/Voice infrastructure across 200+ countries
- Enterprise compliance certifications and global SLAs

## Comparativo

| Feature | Spoki | Infobip |
| --- | --- | --- |
| Foco | AI-first Conversational Commerce OS | Enterprise CPaaS with Moments, Answers, Conversations suite |
| Primary channel | Official WhatsApp Business API (Meta BSP) | SMS, Voice, WhatsApp, RCS, Email, Viber |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | IT |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Volume-based enterprise contracts |

## Preços

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Infobip** — Volume-based enterprise contracts

## Migração de Infobip para Spoki

Spoki importa contatos e histórico do Infobip via CSV. Portabilidade do número WhatsApp via processo oficial Meta Cloud API (~72h). Onboarding specialist acompanha a migração.

## FAQ

### Posso manter meu número?

Sim, processo oficial Meta; Spoki conduz a migração do Infobip.

### Spoki é mais caro do que Infobip?

Pay-as-you-go transparente com AI Agents, CRM, broadcast e integrações incluídos.

### Spoki tem AI Agents?

Sim — Custom, Sales, Customer Service e Voice AI treinados no catálogo e FAQ.

### GDPR e residência UE?

Sim. Empresa UE, GDPR nativo, suporte em italiano.

## Fale com um especialista

Reserve 30 min. Mapeamos o Infobip para o Spoki e orçamentamos a migração.

[Reservar](/pt/contact)