# Spoki vs kommo.com

> Kommo is a chat-friendly CRM with WhatsApp integration; Spoki is an AI-first Conversational Commerce OS with Meta BSP status, AI Agents, broadcast campaigns and deeper WhatsApp Business API features.

Canonical URL: https://spoki.com/pt/vs/kommo

## TL;DR

- kommo.com — Messenger-first CRM (ex-amoCRM) with WhatsApp, Messenger, IG
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for kommo.com: Small sales teams in LATAM and EU that want a simple messenger-based CRM. For everything beyond that scope, Spoki wins.

## Quando escolher Spoki

- Official Meta BSP status with full WhatsApp Business API (Catalog, Flows, CTWA)
- AI Agents for sales and customer service — Kommo AI is basic
- Broadcast campaigns with segmentation, A/B tests and reporting
- EU data residency — Kommo is US/LATAM-centric
- 100+ native integrations and native ecommerce plugins
- Italian-speaking support team

## Quando escolher kommo.com

- Simple, low-cost CRM for SMB sales teams
- Broad partner network in LATAM

## Comparativo

| Feature | Spoki | Kommo |
| --- | --- | --- |
| Foco | AI-first Conversational Commerce OS | Messenger-first CRM (ex-amoCRM) with WhatsApp, Messenger, IG |
| Primary channel | Official WhatsApp Business API (Meta BSP) | CRM-first with chat integrations |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | Global |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Seat-based tiers |

## Preços

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Kommo** — Seat-based tiers

## Migração de kommo.com para Spoki

Spoki importa contatos e histórico do kommo.com via CSV. Portabilidade do número WhatsApp via processo oficial Meta Cloud API (~72h). Onboarding specialist acompanha a migração.

## FAQ

### Posso manter meu número?

Sim, processo oficial Meta; Spoki conduz a migração do kommo.com.

### Spoki é mais caro do que kommo.com?

Pay-as-you-go transparente com AI Agents, CRM, broadcast e integrações incluídos.

### Spoki tem AI Agents?

Sim — Custom, Sales, Customer Service e Voice AI treinados no catálogo e FAQ.

### GDPR e residência UE?

Sim. Empresa UE, GDPR nativo, suporte em italiano.

## Fale com um especialista

Reserve 30 min. Mapeamos o kommo.com para o Spoki e orçamentamos a migração.

[Reservar](/pt/contact)