# Spoki vs Salesforce

> Salesforce is a broad enterprise CRM suite; Spoki is the faster WhatsApp-first conversational layer for teams that need AI Agents, broadcast campaigns, CRM-lite workflows and commerce automation without a long enterprise implementation.

Canonical URL: https://spoki.com/pt/vs/salesforce

## TL;DR

- Salesforce — Enterprise CRM suite for sales, service, marketing and analytics
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Salesforce: Large enterprises that need a broad CRM platform, governance, custom objects and multi-cloud architecture. For everything beyond that scope, Spoki wins.

## Quando escolher Spoki

- Launch WhatsApp Business API campaigns, automations and AI Agents without a Salesforce implementation project
- Native WhatsApp-first inbox, broadcast, cart recovery and post-purchase flows for marketing, sales and support
- Transparent per-conversation pricing aligned with official Meta rates instead of a multi-cloud add-on stack
- Built-in CRM-lite layer with contacts, deals, tickets and segments for teams that do not need full enterprise CRM complexity
- Integrates with Salesforce when Salesforce remains the system of record
- EU data residency, GDPR-native operations and Italian-speaking support

## Quando escolher Salesforce

- Deep enterprise CRM customization, governance and reporting
- Large partner ecosystem and multi-cloud architecture for complex organizations

## Comparativo

| Feature | Spoki | Salesforce |
| --- | --- | --- |
| Foco | AI-first Conversational Commerce OS | Enterprise CRM suite for sales, service, marketing and analytics |
| Primary channel | Official WhatsApp Business API (Meta BSP) | CRM cloud suite with app ecosystem and implementation partners |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | Global |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Seat-based enterprise CRM editions plus add-ons, implementation and partner services |

## Preços

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Salesforce** — Seat-based enterprise CRM editions plus add-ons, implementation and partner services

## Migração de Salesforce para Spoki

Spoki importa contatos e histórico do Salesforce via CSV. Portabilidade do número WhatsApp via processo oficial Meta Cloud API (~72h). Onboarding specialist acompanha a migração.

## FAQ

### Posso manter meu número?

Sim, processo oficial Meta; Spoki conduz a migração do Salesforce.

### Spoki é mais caro do que Salesforce?

Pay-as-you-go transparente com AI Agents, CRM, broadcast e integrações incluídos.

### Spoki tem AI Agents?

Sim — Custom, Sales, Customer Service e Voice AI treinados no catálogo e FAQ.

### GDPR e residência UE?

Sim. Empresa UE, GDPR nativo, suporte em italiano.

## Fale com um especialista

Reserve 30 min. Mapeamos o Salesforce para o Spoki e orçamentamos a migração.

[Reservar](/pt/contact)