# Spoki vs Trengo

> Trengo is a multichannel helpdesk for support teams; Spoki is an AI-first Conversational Commerce OS that combines WhatsApp BSP status, broadcast campaigns, AI Agents for sales and a deeper CRM layer.

Canonical URL: https://spoki.com/pt/vs/trengo

## TL;DR

- Trengo — Multichannel helpdesk and shared inbox
- Spoki — AI-first Conversational Commerce OS: AI Agents + broadcast + CRM + 100+ integrations on the official WhatsApp Business API
- Ideal for Trengo: Customer support teams in BeNeLux and EU SMBs running a multi-channel helpdesk. For everything beyond that scope, Spoki wins.

## Quando escolher Spoki

- Broadcast campaigns and conversational marketing — Trengo is support-centric
- AI Agents trained on product catalogs for sales, not just support-FAQ AI
- Deeper WhatsApp Business API coverage with Catalog, Flows and CTWA
- Native cart-recovery, post-purchase and CRM-lite layer (pipeline, tickets, segments)
- Transparent per-conversation pricing aligned with Meta rates
- Official Meta Tech Partner status

## Quando escolher Trengo

- Strong email helpdesk and team inbox UX
- Good balance of chat and helpdesk for multi-channel support teams

## Comparativo

| Feature | Spoki | Trengo |
| --- | --- | --- |
| Foco | AI-first Conversational Commerce OS | Multichannel helpdesk and shared inbox |
| Primary channel | Official WhatsApp Business API (Meta BSP) | Email, chat, WhatsApp, Voice, Messenger, SMS |
| AI Agents | 19 dedicated AI features: Sales, Customer Service, Custom, Voice, Agentic workflows | Limited / scope-specific |
| Broadcast campaigns | Native with segmentation, scheduling, A/B tests | Limited or not native |
| CRM layer | Contacts, pipeline, tickets, segments | Often requires external CRM |
| Native integrations | 100+ (Shopify, WooCommerce, HubSpot, Salesforce, Pipedrive, Zoho) | Varies |
| Data residency | EU (GDPR-native) | ES |
| Meta Tech Partner | Yes — Official BSP | Depends on BSP |
| Languages (UI) | 6 (EN, IT, ES, FR, DE, PT) | Varies |
| Pricing model | Transparent per-conversation (Meta rates) | Seat-based tiers |

## Preços

**Spoki** — Transparent pay-as-you-go, aligned with Meta Cloud API conversation categories. AI Agents, CRM, broadcast and 100+ integrations included.

**Trengo** — Seat-based tiers

## Migração de Trengo para Spoki

Spoki importa contatos e histórico do Trengo via CSV. Portabilidade do número WhatsApp via processo oficial Meta Cloud API (~72h). Onboarding specialist acompanha a migração.

## FAQ

### Posso manter meu número?

Sim, processo oficial Meta; Spoki conduz a migração do Trengo.

### Spoki é mais caro do que Trengo?

Pay-as-you-go transparente com AI Agents, CRM, broadcast e integrações incluídos.

### Spoki tem AI Agents?

Sim — Custom, Sales, Customer Service e Voice AI treinados no catálogo e FAQ.

### GDPR e residência UE?

Sim. Empresa UE, GDPR nativo, suporte em italiano.

## Fale com um especialista

Reserve 30 min. Mapeamos o Trengo para o Spoki e orçamentamos a migração.

[Reservar](/pt/contact)