ActiveCampaign and Spoki: the perfect integration.

Who is Spoki 

Spoki is a technology solution that enables companies of all industries to develop their business on WhatsApp. The platform automates communication in the areas of marketing, sales, and customer support through the delivery of massive promotional campaigns, intelligent chatbots, and live chat, with the ability to integrate it with more than 4,000 tools. 

Spoki helps companies make the most of WhatsApp, transforming it into a powerful channel that allows them to increase all performance KPIs in sales, marketing and customer care.

Active Campaign as Ideal CRM

ActiveCampaign stands out as a CRM tool for its ability to effectively integrate customer information with marketing operations, segmenting the database based on specific behaviors, such as purchase frequency or product preferences. 

Thanks to its intuitive interface and rich interaction tracking functionality, anyone with a Business can easily manage contacts and pipelines, improving customer service personalization and optimizing the entire sales cycle. Furthermore, through ActiveCampaign and Spoki, personalized offers can be automatically sent to customers who have viewed a product multiple times on the site but have not completed the purchase. This allows you to recover potential lost sales and increase conversion.

Active Campaign: All-in-one Marketing Automation platform

In the field of marketing automation, ActiveCampaign excels in its versatility and power. It offers advanced tools to create customized automation paths based on user behavior, allowing companies to send targeted messages that increase engagement and convert more effectively.

For example, after a customer downloads a PDF or performs any action on your business’s website, ActiveCampaign together with Spoki can send a series of automated emails that guide the customer through an informational path, at the end of which a free consultation or any other product and service is offered. This type of automation not only saves valuable time but also increases the chances of conversion through targeted and continuous engagement.

Sending Mass Campaigns

ActiveCampaign with Spoki proves to be an effective solution in supporting the sending of massive email campaigns with ease. A business can leverage this capability to launch targeted campaigns to inactive customers, sending personalized emails based on their past interests and purchasing behaviors, encouraging their reactivation.

The combination of both platforms allows you to manage large volumes of emails with high deliverability, ensuring that messages effectively reach the target audience. This is crucial for all businesses that need to rapidly scale their communications.

From Unidirectional to Bidirectional

The evolution from a one-way to a two-way integration with Spoki is a great advantage of ActiveCampaign. This implementation means that every time a customer updates their contact preferences on Spoki, the changes are automatically reflected in ActiveCampaign. This not only allows you to send data to Spoki but also to receive information back, creating a more dynamic and informed workflow that further enhances marketing and customer service operations. Furthermore, it ensures that communications are always relevant and based on the most up-to-date data, reducing the risk of sending irrelevant messages that could alienate users.

Chat Embedded

Finally, ActiveCampaign’s Chat Embedded feature directly integrates live chat capabilities into the CRM, allowing instant communication with customers. In detail, it allows you to view all customer information in one place, understand their chances of closing, and, based on these, take the actions that you deem functional to achieving the objectives. A very useful function for all departments of your business, from Sales to Customer Care.

This function is essential for maintaining continuous and timely interaction, key elements for improving customer satisfaction, accelerating the resolution of requests and the purchasing decision-making process, as well as the overall experience.