How does the WhatsApp Business API work?

The **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\n\n**WhatsApp Business App:**\n• Designed for small businesses and sole proprietors\n• Manual message management\n• Limited to 5 devices simultaneously\n• Maximum 256 contacts per broadcast\n• No automation capabilities\n• Free but with significant limitations\n• No CRM or integration support\n\n**WhatsApp Business API (Spoki):**\n• Designed for medium to large businesses\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\n• **Unlimited broadcasts**: Send messages to thousands of contacts\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\n• **Analytics & reporting**: Detailed statistics on your communications\n• **No ban risk**: Official API approved by Meta for bulk messaging\n• **Cloud-based**: No need to keep a phone connected\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with **thousands of platforms** through native integrations, Zapier, Make (Integromat), and Webhooks.\n\n**Native Integrations:**\n\n• **E-commerce**: Shopify, WooCommerce, PrestaShop, Magento\n\n• **CRM**: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign\n\n• **Marketing**: Mailchimp, Google Sheets\n\n• **Payment**: Stripe, PayPal\n\n• **Support**: Zendesk\n\n**Via Zapier/Make:**\n\nConnect to **4,000+ platforms** including:\n• Google Workspace (Sheets, Calendar, Drive)\n• Microsoft Office 365\n• Slack, Trello, Asana\n• WordPress, Webflow\n• Custom apps via API\n\n**Webhooks & API:**\n\nFull REST API for developers to build custom integrations.

Start Calls Automation

AI Agents

Spoki Voice

Name: Spoki Voice
Brand: Spoki

More than just an automated response

Our Voice Agent is the AI-powered brain that understands your customers' needs and interacts with them as naturally as a human agent.

Try it now Listen to real examples

Hear how your business could sound.

Listen to real AI Voice examples across different business scenarios

Prequalification

Automatic prequalification call for new prospects.

0:001:10

E-commerce

Support and conversions for online shops.

0:001:10

Customer Care

24/7 answers and intelligent ticket opening.

0:001:10

Create your AI Voice

What can you do with Spoki Voice?

Scale your reach and automate your calls with the power of AI.

Automatically qualified leads

Call new prospects as soon as they leave their details and qualify them without having to manually intervene.

24/7 Customer Support

Offer your customers continuous, high-quality support without the need for human operators, optimizing both time and costs

Guide to Informed Purchasing and Sales Acceleration

Guide every customer toward the ideal choice with an intelligent buying guide that simplifies decision-making and accelerates your sales results.

Effortless Appointment Management

Automated management of reservations, confirmations and reminders, all synchronized with your calendars.

Automatically qualified leads

Call new prospects as soon as they leave their details and qualify them without having to manually intervene.

24/7 Customer Support

Offer your customers continuous, high-quality support without the need for human operators, optimizing both time and costs

Guide to Informed Purchasing and Sales Acceleration

Guide every customer toward the ideal choice with an intelligent buying guide that simplifies decision-making and accelerates your sales results.

Effortless Appointment Management

Automated management of reservations, confirmations and reminders, all synchronized with your calendars.

How to set up your AI Agent

Listen to real voice message examples

Write your Prompt

Choose your first message

First message

Define the initial greeting message that the voice agent will say when starting a call with a customer.

System Prompt

The system prompt is used to determine the agent's personality and the context of the conversation.

Generate with AI

Test the agent

Experience a real conversation with our AI voice agent

AI Agent

Test the agent

Experience a real conversation with our AI voice agent

AI Agent

Try Spoki Voice
for free

Discover how voice AI can transform your customer conversations.

AI Agent active 24/7

Natural and customizable voice

Integrazione semplice con i tuoi sistemi

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

Spoki Voice

Hear how your business could sound.

Prequalification

E-commerce

Customer Care

What can you do with Spoki Voice?

Automatically qualified leads

24/7 Customer Support

Guide to Informed Purchasing and Sales Acceleration

Effortless Appointment Management

Automatically qualified leads

24/7 Customer Support

Guide to Informed Purchasing and Sales Acceleration

Effortless Appointment Management

How to set up your AI Agent

Write your Prompt

Test the agent

Test the agent

Try Spoki Voicefor free

Frequently Asked Questions

Try Spoki Voice
for free