Artificial Intelligence

Q: What is Spoki?

**Spoki** is a comprehensive **WhatsApp Business API platform** that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.\n\nWith Spoki, you can:\n\n• **Automate communications**: Send automated messages, create chatbots, and set up intelligent workflows\n\n• **Manage customer support**: Multi-operator team management with ticketing system and conversation routing\n\n• **Increase sales**: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp\n\n• **Marketing campaigns**: Send bulk messages to thousands of contacts with personalized templates\n\n• **AI-powered features**: Leverage artificial intelligence to automate responses and qualify leads 24/7\n\n• **Integrate with your tools**: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools\n\nSpoki is an **official Meta Tech Partner**, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

Q: How does the WhatsApp Business API work?

The **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\n\n**WhatsApp Business App:**\n• Designed for small businesses and sole proprietors\n• Manual message management\n• Limited to 5 devices simultaneously\n• Maximum 256 contacts per broadcast\n• No automation capabilities\n• Free but with significant limitations\n• No CRM or integration support\n\n**WhatsApp Business API (Spoki):**\n• Designed for medium to large businesses\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\n• **Unlimited broadcasts**: Send messages to thousands of contacts\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\n• **Analytics & reporting**: Detailed statistics on your communications\n• **No ban risk**: Official API approved by Meta for bulk messaging\n• **Cloud-based**: No need to keep a phone connected\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels

Q: Can I integrate Spoki with other tools?

Spoki integrates with **thousands of platforms** through native integrations, Zapier, Make (Integromat), and Webhooks.\n\n**Native Integrations:**\n\n• **E-commerce**: Shopify, WooCommerce, PrestaShop, Magento\n\n• **CRM**: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign\n\n• **Marketing**: Mailchimp, Google Sheets\n\n• **Payment**: Stripe, PayPal\n\n• **Support**: Zendesk\n\n**Via Zapier/Make:**\n\nConnect to **4,000+ platforms** including:\n• Google Workspace (Sheets, Calendar, Drive)\n• Microsoft Office 365\n• Slack, Trello, Asana\n• WordPress, Webflow\n• Custom apps via API\n\n**Webhooks & API:**\n\nFull REST API for developers to build custom integrations.

Give your CRM

AI superpowers

Spoki Business

Online

How Spoki AI Transforms Your WhatsApp Communication

Spoki integrates artificial intelligence directly into your WhatsApp Business workflows, automating repetitive tasks and delivering personalized experiences at scale. Our AI engine learns from your business context to provide accurate, on-brand responses in real time.

Connect Your Knowledge Base

Upload documents, FAQs, product catalogs, and website content. The AI trains on your specific business knowledge, pricing, and policies to deliver precise answers that reflect your brand voice.

Automate Conversations

AI agents handle customer inquiries 24/7 — from product questions and order tracking to appointment booking and lead qualification. Complex requests are seamlessly escalated to human operators with full conversation context.

Measure and Optimize

Track AI resolution rates, customer satisfaction scores, and conversion metrics. Sentiment analysis helps you understand customer intent, while message summaries give operators instant context when they take over conversations.

ai agents base

1 feature

Artificial Intelligence

How Spoki AI Transforms Your WhatsApp Communication

Connect Your Knowledge Base

Automate Conversations

Measure and Optimize

ai agents base

custom ai agents

sales ai agent

ai product suggestions

ai upsell crosssell

ai order completion

ai cart sharing

ai checkout sharing

ai payment request

ai shipping info

customer service ai agent

ai customer support

ai knowledge training

ai tools connection

genai tools

ai template generation

ai template translation

agentic ai

ai suggested replies

ai automatic replies

ai communication tools

ai auto translation

ai speech to text

ai message summary

ai sentiment analysis

Frequently Asked Questions