Analytik
Ticket-Analysen
Analyze support performance with detailed ticket metrics
Get deep insights into your support operations. Track time-to-close, ticket volumes, agent performance, and customer satisfaction to continuously improve your support quality.
Hauptvorteile
Resolution Metrics
Track average time to first response and resolution
Agent Performance
Compare performance across team members
Trend Analysis
Identify patterns in ticket volume and types
So funktioniert es
1
Collect Data
Ticket data is automatically captured and organized
2
Generate Reports
View dashboards or export detailed reports
3
Take Action
Use insights to improve support processes
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