Engage
Campaigns · ads
AI outreach
Continuous
One Conversation. Every Channel. Every Next Step.
Turn every customer interaction into the next business action with Voice, WhatsApp, SMS, RCS, email, AI agents, CRM, and workflows—all orchestrated from one platform.
Customer journey
Your channels, connected across the whole customer journey
Pick a team and see how Voice, WhatsApp, SMS, email, AI agents and human operators hand over to each other without losing context.
Attract and qualifyHow different channels work together to engage, nurture and reactivate customers.
- WhatsApp: Click-to-WhatsApp lead capture. Ads and site widgets open a chat where AI qualifies the lead and shares catalog or pricing in seconds.
- Voice AI: Inbound call qualification. A Voice AI agent answers every call 24/7, asks the right questions and books the demo or visit.
- SMS: Instant offer and launch alerts. Reach opted-in contacts with time-sensitive promos, waitlist openings and event reminders.
- Email: Welcome and nurture flows. Personalised sequences that warm up new contacts and hand hot leads over to WhatsApp or a call.
Answer and convertHow a lead moves from one channel to another for qualification, follow-up, booking or conversion.
- WhatsApp: Product advice and cart recovery. AI answers questions, sends product cards and recovers abandoned carts with a one-tap checkout link.
- Voice AI: Objection handling by phone. Voice AI resolves pricing, delivery and availability questions live, then sends the summary on WhatsApp.
- SMS: Payment and booking confirmations. Reliable two-way SMS for confirmations, one-time codes and last-minute changes.
- Email: Order confirmations and invoices. Transactional emails with receipts, invoices and tracking that follow every order.
Support and retainHow Voice, messaging, AI agents and human operators work together without losing context.
- WhatsApp: Order tracking and support. Shipping updates, returns and FAQs handled by AI, with a smooth hand-off to a human agent.
- Voice AI: Outbound follow-up calls. Voice AI calls back for feedback, renewals, payment reminders and missed-appointment recovery.
- SMS: Delivery and appointment reminders. Short, high-open reminders that cut no-shows and failed deliveries.
- Email: Reviews, upsell and win-back. Post-purchase campaigns that collect reviews, cross-sell and reactivate dormant customers.
Playground: build your flow across channels
Pick a team and a flow, then see how WhatsApp, Voice AI, SMS and email connect step by step.
RepliedNo reply · 24hWants a call
Ad click or QR scan
WhatsApp#1
EN
Welcome + catalog
AI agent#1.1
AI qualifies the lead
Email#1.2
EN
Nurture email
Voice AI#1.3
EN
Voice AI call
CRM#1.1.1
Tag + sync to CRM
WhatsApp#1.2.1
EN
Offer reminder
CRM#1.3.1
Demo booked
Swipe to explore the flow →
How different channels work together to engage, nurture and reactivate customers.
Journey example
One customer, four channels, one conversation
- Day 1 · 10:02WhatsApp
- Day 1 · 10:05Voice AI
- Day 2 · 09:00SMS
- Day 3Email
A call picked up by Voice AI
Maria calls after seeing an ad. The Voice AI agent understands her need, qualifies her and books a demo.
- Day 1 · 10:02 WhatsApp: A call picked up by Voice AI. Maria calls after seeing an ad. The Voice AI agent understands her need, qualifies her and books a demo.
- Day 1 · 10:05 Voice AI: WhatsApp follow-up, instantly. She receives the booking details, the catalog and a chat where she can ask anything else, with the full call context.
- Day 2 · 09:00 SMS: SMS reminder. A short reminder goes out before the demo, with a link to reschedule in one tap.
- Day 3 Email: Email with proposal and invoice. After the demo: proposal, invoice and a review request, all synced with your CRM.
One Platform, All Channels
Manage all your communication channels from a single dashboard. Unified analytics, shared automations, and AI-powered insights across every touchpoint.
✓Unified inbox for all channels
✓Cross-channel automation workflows
✓AI-powered responses on any channel
✓Consistent customer experience
✓Real-time analytics and reporting
4,000+ INTEGRATIONS
Connect with +4,000 integrations
Plug Spoki into the tools you already use — CRM, e-commerce, marketing, and more — and automate every workflow from one platform.
HubSpot
Shopify
Salesforce
Stripe
Mailchimp
Zapier
WooCommerce
Make
Google Ads
PayPal
Klaviyo
Pipedrive
PrestaShop
ActiveCampaign
Calendly
Brevo
n8n
Zendesk
Zoom
FacebookHubSpotShopifySalesforceStripeMailchimpZapierWooCommerceMakeGoogle AdsPayPalKlaviyoPipedrivePrestaShopActiveCampaignCalendlyBrevon8nZendeskZoomFacebookHubSpotShopifySalesforceStripeMailchimpZapierWooCommerceMakeGoogle AdsPayPalKlaviyoPipedrivePrestaShopActiveCampaignCalendlyBrevon8nZendeskZoomFacebookHubSpotShopifySalesforceStripeMailchimpZapierWooCommerceMakeGoogle AdsPayPalKlaviyoPipedrivePrestaShopActiveCampaignCalendlyBrevon8nZendeskZoomFacebook
Intercom
BigCommerce
Magento
Google Sheets
LinkedIn
ShippyPro
Sendcloud
GetResponse
Keap
Kajabi
Meta Ads
Braintree
ClickFunnels
WebinarJam
Zoho
Connectif
Smarty
Semplisio
IFTTT
QaplaIntercomBigCommerceMagentoGoogle SheetsLinkedInShippyProSendcloudGetResponseKeapKajabiMeta AdsBraintreeClickFunnelsWebinarJamZohoConnectifSmartySemplisioIFTTTQaplaIntercomBigCommerceMagentoGoogle SheetsLinkedInShippyProSendcloudGetResponseKeapKajabiMeta AdsBraintreeClickFunnelsWebinarJamZohoConnectifSmartySemplisioIFTTTQaplaIntercomBigCommerceMagentoGoogle SheetsLinkedInShippyProSendcloudGetResponseKeapKajabiMeta AdsBraintreeClickFunnelsWebinarJamZohoConnectifSmartySemplisioIFTTTQaplaPreview
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AI Agent
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Strike up a conversation in any channel
Transform outbound campaigns into adaptive engagement across channels and surfaces. Spoki's AI agents personalize responses, guide decisions, and take action in real time based on customer behavior, intent, and unified context.
Customer journey flow
THE SOLUTION
One journey across every channel
Your data
OmnichannelCRM
One inbox · every channel
Engage
Campaigns · ads
AI outreach
Continuous
Convert
Catalog · checkout
Cart recovery
On every reply
Retain
Support · tickets
Win-back
24/7
Core Features Included in Every Plan
Every plan includes full channel access and the essential tools to automate, integrate, and grow.
Basic Assistance
Get ongoing technical and onboarding support as part of your plan—so you're never alone on setup and operations.
Artificial Intelligence
Use smart automation, chatbots and AI-driven workflows to scale conversations and increase efficiency.
Unlimited Operators
No limits on team members: allow all your agents to work together seamlessly under the same platform.
Unlimited Automations
Create unlimited automation flows—message triggers, chat hand-offs, segmentation, integrations—without extra caps.
Unlimited Integrations
Connect seamlessly with thousands of systems and tools (CRM, eCommerce, marketing stack) to embed conversations into your ecosystem.
All Channels in One Platform
Track campaign performance, automate conversation flows (with AI), and keep a consistent customer experience across all channels: WhatsApp, Spoki Voice, Email, SMS Two-Way, SMS One-Way, RCS, Instagram and TikTok.
Go deeper on each channel
Every channel plugs into the same journey, inbox and automations.
2B+ Active Users
The world's most popular messaging platform. Connect with billions of users through rich conversations, automation, and AI-powered interactions.
Learn more
Spoki Voice
24/7 Availability
AI-powered voice agents that handle calls 24/7. Qualify leads, schedule appointments, and provide customer support automatically.
Learn more
Email Marketing
99% Deliverability
Spoki Email brings advanced email marketing capabilities, integrated with WhatsApp, SMS, RCS, and Voice for true omnichannel communication.
Learn more
SMS Two Way
2x Engagement
Enable real conversations via SMS. Receive replies, manage customer interactions, and automate responses with AI-powered messaging.
Learn more
SMS One Way
100% Reach
Send notifications, OTP codes, and marketing campaigns to any phone. Perfect for time-sensitive alerts that need guaranteed delivery.
Learn more
Customer journey across channels: frequently asked questions
What is a multichannel customer journey?
It is the path a customer follows from first contact to repeat purchase across several channels, for example a call, a WhatsApp chat, an SMS reminder and an email receipt. Spoki keeps one conversation history so each channel continues where the last one stopped.
Which channel should I use at each stage?
Use WhatsApp and Voice AI to qualify and convert while intent is high, SMS for short time-sensitive confirmations and reminders, and email for detailed content such as invoices, proposals and nurturing. Most teams combine at least two.
Can Voice AI and WhatsApp work together?
Yes. A Voice AI agent can answer or place a call and then send the summary, booking link or catalog on WhatsApp, with the full call context available to the AI agent or your team.
Do I need a separate tool for each channel?
No. WhatsApp, Voice, SMS, email and AI agents run on one platform with one inbox, shared automations and unified analytics, connected to your CRM.
Can I start with one channel and add others later?
Yes. Start with the channel that matters most, such as WhatsApp or Voice, and add others as your journey grows. Contacts, automations and reports carry over.
Ready to connect with your customers?
Start reaching your audience on every channel today. Free trial, no credit card required.