How does the WhatsApp Business API work?

The **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\n\n**WhatsApp Business App:**\n• Designed for small businesses and sole proprietors\n• Manual message management\n• Limited to 5 devices simultaneously\n• Maximum 256 contacts per broadcast\n• No automation capabilities\n• Free but with significant limitations\n• No CRM or integration support\n\n**WhatsApp Business API (Spoki):**\n• Designed for medium to large businesses\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\n• **Unlimited broadcasts**: Send messages to thousands of contacts\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\n• **Analytics & reporting**: Detailed statistics on your communications\n• **No ban risk**: Official API approved by Meta for bulk messaging\n• **Cloud-based**: No need to keep a phone connected\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with **thousands of platforms** through native integrations, Zapier, Make (Integromat), and Webhooks.\n\n**Native Integrations:**\n\n• **E-commerce**: Shopify, WooCommerce, PrestaShop, Magento\n\n• **CRM**: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign\n\n• **Marketing**: Mailchimp, Google Sheets\n\n• **Payment**: Stripe, PayPal\n\n• **Support**: Zendesk\n\n**Via Zapier/Make:**\n\nConnect to **4,000+ platforms** including:\n• Google Workspace (Sheets, Calendar, Drive)\n• Microsoft Office 365\n• Slack, Trello, Asana\n• WordPress, Webflow\n• Custom apps via API\n\n**Webhooks & API:**\n\nFull REST API for developers to build custom integrations.

The future is conversational
on WhatsApp

Name: The future is conversational
Brand: Spoki

Traditional CRMs were built for data.

Spoki is built for conversations powered by AI and designed to turn WhatsApp interactions into business growth.

Try for free

spoki···

🤖

Done ✅
I found the matching contacts and launched your WhatsApp promo campaign.

Find all contacts created after March 1st and send them a promo offer.

Action: Contact search + campaign launch

🗓️Filter applied:Created after March 1st
👥Contacts found:1,240
📣Campaign:Promo Offer
✅Status:Live

Delivered: 1,240

Performance Snapshot

Messages sent

1,240

CTR

21%

Conversions

186

Revenue generated€9,480

✓Automation running

🤖

Spoki

Online

Find all contacts created after March 1st and send them a promo offer.

13.07

Numbers that speak for themselves

Message open rate: 98%
Average engagement rate: 61%
Average return on investment: 23x
Abandoned cart recovery: 41%

Everything on WhatsApp

Sell on WhatsApp with the Meta Product Catalog

Connect your Shopify, WooCommerce or Meta store and sync your entire product catalog to WhatsApp in minutes. Customers browse products, see live prices and photos, and complete checkout right inside the chat — with no app to download and no redirects that cost you the sale.

Automatic catalog sync with Shopify, WooCommerce and Meta
Real-time inventory, so customers never order out-of-stock items
Rich product cards with images, descriptions and prices in chat
One-tap checkout with a secure payment link, without leaving WhatsApp

One channel, every way to grow

From catalog to checkout, support to automation — run your entire customer journey inside the app your customers already use every day.

📦

Orders on WhatsApp

Let your customers place orders directly on WhatsApp. Automated order management with real-time tracking and notifications.

💳

Payments on WhatsApp with PayPal

Accept payments directly in WhatsApp chat through secure PayPal integration. Fast, safe, and convenient for your customers.

🎧

Customer Support in Chat

Provide instant customer support on WhatsApp. Manage all support requests from a single dashboard with advanced ticketing system.

👥

Multi-Operator Management

Manage your team efficiently with role-based access, conversation assignment, and performance tracking.

⚙️

Advanced Automation

Create powerful automation workflows with visual builder. Trigger actions based on customer behavior and responses.

📣

Massive Campaigns

Overcome the 256 contact limit of broadcast lists. Send campaigns to unlimited contacts with advanced segmentation and scheduling.

🛒

Abandoned Cart Recovery

Automatically recover abandoned carts with personalized WhatsApp messages. Send reminders, offer discounts, and guide customers back to checkout.

🔐

OTP Authentication

Secure user authentication with One-Time Password (OTP) codes sent via WhatsApp. Fast, secure, and user-friendly verification.

AI-Powered WhatsApp

Leverage artificial intelligence to automate conversations, understand customer intent, and provide personalized responses 24/7.

🤖

Intelligent Chatbot

Automated responses powered by AI that understand natural language

🎯

Intent Recognition

AI understands what customers want and routes them appropriately

⚡

Instant Responses

24/7 availability with instant, accurate responses

WhatsApp Business + API Synchronization

Use both WhatsApp Business and WhatsApp API simultaneously. Keep your historic phone number and sync all chat history.

WhatsApp Business

Keep your historic number
Personal touch
Mobile app access

WhatsApp API

Unlimited automation
Multiple operators
Advanced integrations

Exceptional Return on Investment

ROI

For every euro invested in Spoki, our customers generate 23€ in revenue. Real data from real businesses.

Discover how much you can earn

Get started

Live on WhatsApp in three steps

Guided activation on the official Meta API — no technical setup required.

Connect your number

Link your WhatsApp Business number through the official Meta Cloud API in a guided setup, keeping your historic number.

Build your flows

Sync your catalog, design automations and let AI handle replies with our visual builder. No code required.

Launch and grow

Send certified campaigns to unlimited contacts and manage every conversation from one unified inbox.

Frequently asked questions

Yes. Spoki connects your number through the official Meta Cloud API, so you get maximum deliverability, a verified green checkmark and no risk of being banned.

Absolutely. You can reach unlimited contacts with certified, Meta-approved message templates — no more 256-contact broadcast limit.

No. You can keep your existing WhatsApp Business number and sync your chat history while unlocking automation and multiple operators.

Yes. Spoki's AI understands intent and replies 24/7 in your tone of voice, while every conversation lands in one unified inbox.

Spoki syncs with Shopify, WooCommerce and the Meta catalog, plus 100+ native integrations to connect your existing tools.

Ready to transform your WhatsApp communication?

Start your free trial today and discover the power of Spoki for WhatsApp Business.

Start Free Trial

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

The future is conversational
on WhatsApp

Numbers that speak for themselves

Sell on WhatsApp with the Meta Product Catalog