Spoki unveils new Sentiment Analysis feature: get to the “heart” of conversations

With Spoki’s latest update, we analyze not only what your customers write, but how they say it. With built-in Sentiment Analysis, you can understand in real time the tone of each message-positive, neutral, negative, etc.-and turn feedback into sales opportunities.

Always keep a pulse on the mood of your customers

Don’t miss a single nuance! With Sentiment Analysis you can:

• Identify messages with negative sentiment right away to take quick action on any critical issues.
• Valuing positive feedback, celebrating successes and building your audience’s confidence.
• Monitor sentiment trends over time to catch trends and anticipate all needs.

Spoki continues to evolve with artificial intelligence

We listen to your feedback to offer you smarter and smarter tools. With Sentiment Analysis you can generate optimized responses on customer tone in one click, ensuring personalized and impactful interactions.

We look forward to learning how you will leverage the new Sentiment Analysis to elevate your customer care and take your campaigns to the next level. Get started now!