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SPOKIEVENTSEVENT
EVENT
CXO 26 – The event for Customer Experience leaders
March 24, 2026
Milan, Italy
Spoki will participate in CXO, the high-level event dedicated to Chief Experience Officers and leaders whose goal is to put the user at the center of business strategy. In a market where the product is often a commodity, Customer Experience (CX) remains the only true competitive differentiator. CXO analyzes the entire customer journey, from first contact to post-sale, combining consumer psychology, process design, and enabling technologies such as artificial intelligence and instant messaging.
Why CXO is a must-attend event for management
Leaders attending this event seek to anticipate customer needs:
Key topics
- •Experience Design: Designing interactions that eliminate obstacles and increase satisfaction
- •AI and Human Touch: Finding the perfect balance between bot efficiency and human support empathy
- •Success Metrics: Measuring CX impact on parameters like NPS (Net Promoter Score) and CSAT (Customer Satisfaction)
Spoki at CXO: the Customer Experience revolution on WhatsApp
Spoki brings solutions to the decision-makers' table that make CX fluid, immediate, and personal:
What we offer
- •Frictionless Omnichannel Support: We allow customers to receive assistance on the channel they use every day, eliminating phone waits and complicated forms
- •Empathic Automation: We use AI to provide instant responses that feel human, dramatically improving brand proximity perception
- •Service Proactivity: We show how to anticipate problems by sending preventive notifications, transforming a potential complaint into a loyalty moment
Is your Customer Experience ready for the next level? Meet Spoki at CXO!