Back to Events
SPOKIEVENTSEVENT
EVENT

Richmond Customer Experience Forum – The Exclusive Forum for Italian CX Leaders

May 20-22, 2026
Rimini, Italy

Spoki will be at the Richmond Customer Experience Forum, the business matching format event designed for Chief Experience Officers, Customer Care Managers, and customer experience managers from Italy's leading companies.

Why the Richmond Customer Experience Forum is a Key Event

Customer experience has become the primary competitive differentiator. The Richmond format allows for deep conversations between decision-makers who share the same problems and seek the same solutions.

Key Topics

  • •AI and CX: How artificial intelligence transforms the customer experience without losing the human dimension
  • •Data-driven CX: Using customer behavior data to anticipate needs and personalize every touchpoint
  • •Omnichannel: Ensuring a consistent and satisfying experience across all channels, from physical to digital

Spoki at the Richmond Customer Experience Forum: WhatsApp as an Excellent CX Channel

Spoki demonstrates to the CX leaders present how WhatsApp is today the channel with the highest open rate and satisfaction for customer care:

What We Offer

  • •Customer care on WhatsApp: Multi-operator management, ticketing, and conversation routing on a single channel
  • •AI for customer care: AI agents that autonomously resolve frequent requests, freeing the human team for complex cases
  • •NPS and feedback: Automatic flows to collect customer satisfaction via WhatsApp with response rates above 60%

Want to improve your CX with WhatsApp? Let's discuss it at the Richmond Customer Experience Forum.

Let's Build the Future of Conversational Marketing Together

Visit Us or Become a Speaker

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

Try Spoki for Free

No credit card required

I accept the General Terms and Conditions and the processing of personal data related to the use of the Services pursuant to the Privacy Policy. *

I accept specific articles of the Client Agreement, the GDPR Data Processing Agreement, and the General Terms and Conditions. *