Use Cases
Discover how businesses use Spoki to transform their customer communication
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Instant Booking
Enable customers to book appointments, reservations, and services instantly via WhatsApp with automated confirmations.
Personalized Recommendations
Deliver AI-powered personalized product recommendations and itineraries based on customer preferences via WhatsApp.
24/7 Customer Support
Provide instant, round-the-clock customer support with AI-powered chatbots that never sleep.
Automated Upselling
Increase average order value with intelligent, automated upselling and cross-selling via WhatsApp.
Real-Time Updates
Keep customers informed with instant, automated updates on orders, deliveries, and important events via WhatsApp.
Lead Capture & Nurture
Capture leads directly on WhatsApp and nurture them with personalized automated sequences until they convert.
Notifications & Alerts
Send critical notifications and alerts that get seen with 99% delivery rate via WhatsApp.
Re-engagement & Winback
Bring back inactive customers with personalized re-engagement campaigns via WhatsApp.
Guided Decision Making
Help customers make complex decisions with AI-powered guidance through conversational WhatsApp interactions.
Document Delivery
Send documents, contracts, and files securely and instantly via WhatsApp with tracking and confirmation.
Human Handoff & Routing
Seamlessly transfer conversations from AI to human agents with full context and smart routing.
Feedback & NPS Collection
Collect customer feedback and NPS scores with high response rates via conversational WhatsApp surveys.
Automotive
Transform dealership and workshop communication with WhatsApp automation. From lead follow-up to service reminders, engage customers at every touchpoint.
E-commerce
Recover abandoned carts, automate order updates, and provide instant customer support via WhatsApp. Drive sales and reduce support costs.
Real Estate
Qualify leads automatically, schedule property viewings, and nurture prospects via WhatsApp. Convert more inquiries into closed deals.
Beauty & Fashion
Engage customers with personalized style recommendations, product launches, and seamless shopping experiences via WhatsApp.
Services & B2B
Build lasting client relationships with automated onboarding, appointment scheduling, and personalized support via WhatsApp.
Holiday Promotions
Send targeted promotions during major holidays and sale periods to maximize your e-commerce sales.
VIP Customer List
Create an exclusive VIP customer list on WhatsApp to send exclusive promotions and increase brand loyalty.
Discount Expiry Reminders
Send automatic reminders for sales start and end, updating discount percentages to create urgency and increase conversions.
Product Availability Alerts
Notify customers when a product is back in stock or when a requested size/model is available again.
Website Customer Support
Allow customers to contact support via WhatsApp directly from your website with a simple button.
Transactional Messages
Send automatic transactional messages: order confirmation, status updates, tracking numbers, and review requests.
Maintenance Package Promotions
Offer promotions on maintenance packages at authorized workshops and increase customer lifetime value.
Vehicle Availability Notification
Notify customers when a specific car model arrives in stock via WhatsApp.
Quote Sending
Send personalized quotes to customers on WhatsApp where they'll always find them in their message history.
Product Recalls and Workshop Service
Send important communications for product recalls and workshop services required for customers.
Long-Term Rental
Propose long-term rental service to dealership customers and send proposals for available vehicles.
Prevention Package Promotions
Promote prevention packages and screenings to your patients to increase community health and revenue.
Personalized Consultations
Offer personalized consultations and Open Day invitations to attract new patients and retain existing ones.
Monthly Service Promotion
Promote a different service each month with exclusive discounts for those who book immediately via WhatsApp.
Family Packages
Propose bundled services as packages to involve multiple family members in the purchase.
Periodic Exam Reminders
Notify patients when the date approaches to repeat periodic exams and scheduled check-ups.
Report Pickup Communication
Communicate report availability and allow direct download or facility pickup.
Appointment Management
Allow patients to modify and cancel appointments via WhatsApp, drastically reducing no-shows.
Course Promotions
Promote your training courses and workshops to potential students via WhatsApp with very high open rates.
Event and Webinar Promotions
Promote open days, free webinars and educational events to attract new students.
Enrollment Reminders
Remind enrollment deadlines and course start dates to not lose potential students.
FAQ and Documentation
Provide immediate answers to frequent questions and access to materials and documentation.
Schedule Updates
Timely communicate schedule, room or instructor changes to enrolled students.
Referral Program
Activate a bring-a-friend program to acquire new customers through word-of-mouth from your members.
Subscription Renewal Reminders
Remind membership expiration and propose renewal with exclusive offers for early renewers.
Multi-Service Proposals
Propose personalized additional services based on member usage and interests.
Customer Clustering
Segment your members by frequency, interests and goals for more effective communications.
Catalogs and Informational Materials
Send catalogs, beauty routines, and educational materials to your customers directly on WhatsApp.
Beauty Commercial Offers
Use integrated AI to create original copy and send exclusive offers to your customer list.
Orders and Cart Management
Send automatic messages for abandoned carts, order creation, tracking, and review requests.
WhatsApp Chat Button
Add a chat button to your website to allow customers to contact you and receive automatic responses.
Catalogs and Informational Material
Send travel catalogs and informational material to customers interested in specific destinations.
WhatsApp Reception Contact
Allow customers to contact reception via WhatsApp for information, requests, and bookings.
Event Promotion
Send promotional messages to invite customers to events you're organizing at your venue.
Digital Flyers
Send weekly or monthly digital flyers to customers subscribed to your newsletter.
Restaurant Reservations
Customers can contact you on WhatsApp to book a table, takeout menu, or private events.
Information Contacts
Customers can write on WhatsApp for any request about events, menu, and reservations.
In-Store QR Code
By placing QR codes in-store, customers can contact you via WhatsApp and subscribe to the newsletter.
Property Proposals
Send real estate proposals to clients who requested this service at your agency or through the website.
Property Acquisition Campaigns
Create Meta ads to acquire properties from private sellers in specific areas, connected to Spoki.
Finance Newsletter Campaigns
Send financial and market updates to clients subscribed to the newsletter.
Finance Quote Follow-up
Automate follow-up on quotes sent to potential clients to increase conversions.
Consultation Appointment Booking
Allow clients to book appointments with financial advisors directly via WhatsApp.
Finance Customer Support
Offer support to clients for questions about products, strategies, and application status via WhatsApp.
Contract Expiry
Send automatic notifications to clients approaching the expiry of their financial contracts.
Fundraising Campaigns
Launch and manage fundraising campaigns via WhatsApp to reach donors directly, increase donations, and build lasting supporter relationships.
Donor Management
Build and nurture donor relationships through personalized WhatsApp communication, automated thank-you messages, and engagement workflows.
Volunteer Recruitment
Attract, qualify, and onboard new volunteers through WhatsApp campaigns with automated screening and instant engagement.
Volunteer Scheduling
Manage volunteer shifts, availability, and coordination through automated WhatsApp scheduling and real-time updates.
Impact Reports
Share compelling impact reports with donors and stakeholders via WhatsApp to demonstrate results and maintain trust.
Emergency Alerts
Send critical emergency communications to your entire network instantly via WhatsApp for crisis response and urgent appeals.
5x1000 Campaigns
Maximize your 5x1000 tax allocation campaign by reaching supporters directly on WhatsApp with clear instructions and timely reminders.
Beneficiary Support
Provide direct support to beneficiaries through WhatsApp with automated guidance, resource sharing, and 24/7 assistance.
Event Management
Promote, manage, and follow up on charity events, galas, and community gatherings through automated WhatsApp workflows.
Lead Generation
Acquire new customers by connecting Meta ads to WhatsApp with 24/7 automatic responses, even when customer service is unavailable.
FAQ Automation
Automate responses to your customers' frequently asked questions with AI on WhatsApp, reducing the load on your support team.
Promotions
Send personalized promotions to your customers on WhatsApp with 98% open rates and increase sales.
Admin Support
Automate your customers' administrative requests on WhatsApp, from documentation to appointments.
Review Requests
Collect reviews from your satisfied customers on WhatsApp with 10x higher response rates than email.
Personalized Offers
Send tailored offers to your customers on WhatsApp based on their preferences and behaviors.
Online Booking
Allow customers to book directly on WhatsApp with automatic confirmation and reminders.
QR Reception
Welcome customers on-site with a QR code that instantly connects them to WhatsApp for assistance and information.
Cart Recovery
Recover abandoned carts by sending personalized reminders on WhatsApp with 10x higher conversion rates than email.
Quote Follow-up
Automate quote follow-up on WhatsApp to increase conversion rate and never miss opportunities.
Free Consultation
Offer free consultations to potential customers on WhatsApp to qualify them and convert them into buyers.
Admin Contacts
Manage your customers' administrative requests on WhatsApp efficiently and automatically.
Drive to Store
Bring online customers to your physical stores with targeted WhatsApp campaigns that increase foot traffic and in-store sales.
B2B Communication
Centralize communication with B2B customers and suppliers on WhatsApp to efficiently manage orders, confirmations, and issues.
Multilingual Communication
Communicate with customers worldwide using AI-powered translations and automatic phone prefix detection for seamless international conversations.