How do I use AI Agents for sales?

Train the agent on your catalog, prices and sales playbook, connect your eCommerce and channels — WhatsApp, SMS, Voice and Email, including the WhatsApp Business API — and let it qualify leads and close deals inside the chat. It only pitches products you actually have in stock and escalates to your team when a human should step in.

Which sales use cases does the Sales AI Agent cover?

Product recommendations, abandoned cart recovery, upsell and cross-sell, checkout and payment links, promotional campaigns, back-in-stock alerts, lead pre-qualification, QR code lead capture, event follow-up, booking and demo requests, quote requests and dormant client reactivation.

How does the WhatsApp Business API work?

The **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\n\n**WhatsApp Business App:**\n• Designed for small businesses and sole proprietors\n• Manual message management\n• Limited to 5 devices simultaneously\n• Maximum 256 contacts per broadcast\n• No automation capabilities\n• Free but with significant limitations\n• No CRM or integration support\n\n**WhatsApp Business API (Spoki):**\n• Designed for medium to large businesses\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\n• **Unlimited broadcasts**: Send messages to thousands of contacts\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\n• **Analytics & reporting**: Detailed statistics on your communications\n• **No ban risk**: Official API approved by Meta for bulk messaging\n• **Cloud-based**: No need to keep a phone connected\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with **thousands of platforms** through native integrations, Zapier, Make (Integromat), and Webhooks.\n\n**Native Integrations:**\n\n• **E-commerce**: Shopify, WooCommerce, PrestaShop, Magento\n\n• **CRM**: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign\n\n• **Marketing**: Mailchimp, Google Sheets\n\n• **Payment**: Stripe, PayPal\n\n• **Support**: Zendesk\n\n**Via Zapier/Make:**\n\nConnect to **4,000+ platforms** including:\n• Google Workspace (Sheets, Calendar, Drive)\n• Microsoft Office 365\n• Slack, Trello, Asana\n• WordPress, Webflow\n• Custom apps via API\n\n**Webhooks & API:**\n\nFull REST API for developers to build custom integrations.

Sales AI Agent

Sell on autopilot with your Sales AI Agent

Q: What is a Sales AI Agent?

A Sales AI Agent is an LLM-powered assistant that runs sales conversations for you across WhatsApp, SMS, Voice and Email — recommending products, recovering abandoned carts, upselling, sharing checkout links and requesting payment, then handing hot leads to a human rep with full context.

The salesperson who never sleeps

Turn every chat — on WhatsApp, SMS, Voice and Email — into revenue. Your Sales AI Agent recommends products, recovers carts, upsells and closes the deal — 24/7, in your brand voice.

Try for free

Cart recovered

Upsell suggested

Payment sent

Sales AI Agent

What is a Sales AI Agent?

A Sales AI Agent is an AI-powered salesperson that works inside your conversations across WhatsApp, SMS, Voice and Email. Trained on your catalog, prices and brand voice, it recommends products, recovers abandoned carts, upsells and closes the sale with checkout and payment links — 24/7 — then hands hot leads to your team.

Marketing

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Shop

Online

✦Sales AI Agent

Hey Marco! 👟 Exciting news—our new collection of sport sneakers has just arrived! Are you ready to elevate your style? ✨

Sales

⚡

Shop

Online

Catalogue

Sneakers- stf34

245,98

Sneakers- 242y

108,99€

Sneakers- ghwq

98,99€

Sneakers- ie4d

60,99€

108,99€

You have successfully paid.

Thank you for your purchase

Support

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Incoming voice call

Your order is on its way!

We'll keep you posted.

How it works

How to use AI Agents for sales

Set it up once and it sells for you. Four steps from catalog to closed deal.

Train it on your offer

Feed it your product catalog, price lists, promotions and sales playbook. The agent learns to sell exactly what you sell — no hallucinations.

Connect your channels & eCommerce

Sync your store and your channels — WhatsApp, SMS, Voice and Email, including the official WhatsApp Business API. The agent reads live inventory, prices and orders to answer with real data.

Let it qualify & close

It recommends products, recovers abandoned carts, upsells, shares checkout links and requests payment — all inside the conversation.

Hand off hot leads

When a deal needs a human, the agent routes the conversation to a sales rep with full context, summary and sentiment.

Sales AI Agent in action

From trigger to purchase — automatically

The moment a new message comes in — on WhatsApp, SMS, Voice or Email — your Sales AI Agent analyzes intent, personalizes the offer and sends it — then follows every contact from delivered to clicked, in checkout and purchased.

ShopOnline

Sales AI Agent

New Campaign

Hey Marco! 👟 Exciting news—our new collection of sport sneakers has just arrived! Are you ready to elevate your style? ✨

But now

Analyze

Personalize

Send

Marco R.

Message delivered

Sarah L.

Clicked checkout

Alex M.

In checkout

Emma W.

Purchased

David K.

Purchased

Conversational Commerce

Here the sale turns into a direct conversation. Conversational Commerce is the future of online shopping.

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1 itemAdd more

Smart watch

Subtotal150€

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€130,00

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✦Sales AI Agent

You have successfully paid.

Thank you for your purchase

Sales use cases

Every conversation becomes a selling opportunity. Powered by AI across online and offline channels.

🌐 Online

Product recommendations

Abandoned cart recovery

Upsell & cross-sell

Checkout & payment link

Promotional campaigns

Back-in-stock alerts

SalesAI Agent

🏢 Offline

Lead pre-qualification

QR Code lead capture

Events & fairs follow-up

Booking & demo requests

Quote & offer requests

Dormant client reactivation

Playbooks

Sales journeys, step by step

See how your Sales AI Agent turns each scenario into a sale across WhatsApp, SMS, Voice and Email — from the entry point to the conversion.

MyShop Online

Hi! Sign up and we will send you a 15% new subscriber coupon!

I'd like to receive a coupon for holiday discounts

Re-entry Point

Ad linking to WhatsApp creates an opportunity

MyShop Online

Hi! If you would like to sign up to learn about all the latest deals, reply 'Yes'

Take 15% off

Experience in threads

Obtaining opt-in

MyShop Online

Take 15% off any item when you show this link:

https://www.15percentdiscount.com

Conversion Point

The customer registers and uses the coupon link

Preview

Northern Trail Outfitters

Your winter jacket order shipped! 📦 Track it here.

Can I change the delivery address?

AI Agent

Sure! I've updated it to your work address — you'll get it by Thursday.

Strike up a conversation in any channel

Transform outbound campaigns into adaptive engagement across channels and surfaces. Spoki's AI agents personalize responses, guide decisions, and take action in real time based on customer behavior, intent, and unified context.

Turn outbound messaging into responsive engagement

Make every channel conversational with AI agents that answer questions, recommend products, guide decisions, and take action across WhatsApp, SMS, Voice, Email, and RCS.

Bring one brand voice to every channel

Set your tone and playbook once — the Sales AI Agent sells the same way across WhatsApp, SMS, Voice and Email, so every touchpoint feels like the same trusted brand.

Your sales agent, your rules

Extreme customization meets proven results. Conversational selling is the future — and the numbers prove it.

Sells your real catalog

Synced with live inventory, prices and promos — it only ever pitches products you actually have in stock.

On-brand, never pushy

Trained on your sales playbook and tone. It advises like your best rep and escalates when a human should step in.

Closes while you sleep

Answers in seconds at 2 a.m. or on weekends, so no lead goes cold and no cart is left behind.

Proven impact

What sales teams gain

+27%

Conversion rate

-34%

Cart abandonment

<30s

Response time

24/7

Always selling

More revenue, fewer lost carts, instant replies — always on.

Ready to let AI close your next sale?

Launch your Sales AI Agent across WhatsApp, SMS, Voice and Email and turn conversations into revenue — starting today.

Try for free Talk to sales

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

Sell on autopilot with your Sales AI Agent

What is a Sales AI Agent?

How to use AI Agents for sales

Train it on your offer

Connect your channels & eCommerce

Let it qualify & close

Hand off hot leads

From trigger to purchase — automatically

Conversational Commerce

Sales use cases

Sales journeys, step by step

Strike up a conversation in any channel

Turn outbound messaging into responsive engagement

Your sales agent, your rules

Sells your real catalog

On-brand, never pushy

Closes while you sleep

What sales teams gain

Ready to let AI close your next sale?

Frequently Asked Questions