Spoki launches its new AI Agents: the future of the customer journey is today
Spoki
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A new feature is coming to Spoki to make the platform even better performing. It is the introduction of the Multiagent AI system, with two chatbots ready to revolutionize the way you do marketing on WhatsApp.
What are AI Agents? Two smart solutions revolutionizing the way we do customer service and online sales.
Forget the old chatbots: enter the era of AI multi-agents, capable of understanding customer questions and requests, talking and selling like real human assistants.
AI Sales Agent – Turn chats into sales
Do you have an e-commerce business or are about to launch your own online store? Spoki’s new AI Sales Agent is a true digital salesperson. It accompanies the customer from the first question they ask to checkout, building the chat cart and generating the payment link.
Does your customer want a specific product? AI tells if it is in stock. Does he need support or inspiration instead? The agent can give some cues to find what they are looking for and quickly proceed to purchase.
What if you want to stay updated on the status of the shipment? The chatbot tells you at all times where the package is and when it is scheduled for delivery.
AI Customer Agent – Automated and constant assistance
Don’t have an ecommerce business, but receive frequent questions from customers every day? Spoki’s AI Customer Agent solves this problem by offering 24/7, seamless support. How?
Artificial intelligence scrapes your site: it analyzes the content of web pages and retrieves useful data in real time. In this way, the dialogue with your customer will take place in natural and precise language, with immediate and complete answers.
Why choose Spoki’s AI Agents?
✅ Response speed: instantaneous, 24/7, in natural language
✅ Personalization: each response fits the user and the context
✅ Total automation: from first contact to after-sale
✅ Ease of integration: already ready for Shopify, soon for other CMSs
✅ Zero friction: no interruptions, just smooth conversations
How does an AI work and what does “AI” mean in practice?
Artificial intelligence (AI) can be defined as the set of technologies and methods that enable machines and computer systems to simulate capabilities typical of human intelligence. It includes reasoning, learning, planning, perception and natural language.
AI Agents are among the most advanced applications of AI: they receive input, process personalized responses, and act to meet the user’s goal, whether it is obtaining information or completing a purchase.
The main types of AI (and why you’ll love AI agents)
AI can be classified into 3 main categories:
- Weak AI (Narrow AI): specialized in specific tasks (e.g., Alexa, Google Assistant).
- General AI (AGI): similar to human intelligence (still in the research stage).
- Superintelligent AI: superior to humans in all areas (theoretical only).
Spoki’s AI Agents fall into the category of advanced Narrow AI, but are distinguished by being multi-tasking, proactive and conversational. Therefore, they are ideal for marketing and customer experience.
Try Spoki’s AI Agents now for:
- Reduce response time
- Increase your e-commerce sales
- Provide efficient customer service
- Automating your business
👉 Join our waiting list.