**Spoki** is a comprehensive **WhatsApp Business API platform** that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.\n\nWith Spoki, you can:\n\n• **Automate communications**: Send automated messages, create chatbots, and set up intelligent workflows\n\n• **Manage customer support**: Multi-operator team management with ticketing system and conversation routing\n\n• **Increase sales**: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp\n\n• **Marketing campaigns**: Send bulk messages to thousands of contacts with personalized templates\n\n• **AI-powered features**: Leverage artificial intelligence to automate responses and qualify leads 24/7\n\n• **Integrate with your tools**: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools\n\nSpoki is an **official Meta Tech Partner**, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\n\n**WhatsApp Business App:**\n• Designed for small businesses and sole proprietors\n• Manual message management\n• Limited to 5 devices simultaneously\n• Maximum 256 contacts per broadcast\n• No automation capabilities\n• Free but with significant limitations\n• No CRM or integration support\n\n**WhatsApp Business API (Spoki):**\n• Designed for medium to large businesses\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\n• **Unlimited broadcasts**: Send messages to thousands of contacts\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\n• **Analytics & reporting**: Detailed statistics on your communications\n• **No ban risk**: Official API approved by Meta for bulk messaging\n• **Cloud-based**: No need to keep a phone connected\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with **thousands of platforms** through native integrations, Zapier, Make (Integromat), and Webhooks.\n\n**Native Integrations:**\n\n• **E-commerce**: Shopify, WooCommerce, PrestaShop, Magento\n\n• **CRM**: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign\n\n• **Marketing**: Mailchimp, Google Sheets\n\n• **Payment**: Stripe, PayPal\n\n• **Support**: Zendesk\n\n**Via Zapier/Make:**\n\nConnect to **4,000+ platforms** including:\n• Google Workspace (Sheets, Calendar, Drive)\n• Microsoft Office 365\n• Slack, Trello, Asana\n• WordPress, Webflow\n• Custom apps via API\n\n**Webhooks & API:**\n\nFull REST API for developers to build custom integrations.

Spoki Agency Partner Tier Program: Unlock Growth &

In today’s competitive digital landscape, marketing agencies, business owners, and e-commerce operators are constantly seeking innovative ways to enhance customer engagement and streamline operations. WhatsApp Business has emerged as a powerful channel for direct, personalized communication, but effectively managing and scaling these interactions requires robust tools and strategic partnerships. Spoki understands these challenges and is excited to announce the launch of its enhanced Agency Partner Tier Program (v18.25.0), designed to empower agencies with greater control, flexibility, and opportunities for growth.

This significant update allows agencies to manage their Spoki Partner tier directly from their dedicated partner panel, eliminating manual setup and providing immediate access to a suite of features tailored to various business needs. Whether you’re just starting your WhatsApp automation journey or looking to scale advanced solutions for your clients, the new program offers clear pathways to success. Discover how this program can transform your client relationships and operational efficiency, leveraging the full potential of WhatsApp Business API and automated messaging.

Spoki’s commitment to empowering its partners is at the forefront of this program, offering transparent pricing, flexible payment options, and a streamlined onboarding process. This ensures that agencies can focus on what they do best: delivering exceptional results for their clients through cutting-edge WhatsApp automation strategies.

Introducing the Flexible Agency Partner Tier Program

The new Agency Partner Tier Program (v18.25.0) redefines how agencies interact with Spoki, offering unprecedented control over their partnership level. Agencies can now seamlessly view, select, and modify their Partner tier directly within the Spoki partner panel. This self-service model is built for convenience and efficiency, ensuring that partners can adapt their plan to their evolving business requirements without delay.

Three Tiers for Every Agency’s Ambition

Spoki’s program features three distinct tiers, each carefully crafted to support different stages of agency growth and client demands. These tiers are designed to provide a clear progression path, allowing agencies to scale their services and access advanced features as their business expands.

Entry Point (Free): This tier is perfect for agencies just beginning their journey with WhatsApp automation or those exploring the potential of Spoki for their clients. It provides essential tools to get started, allowing partners to familiarize themselves with the platform and its core functionalities without any financial commitment.
Growth (€2.000/year): Tailored for agencies ready to expand their WhatsApp automation services, the Growth tier unlocks more advanced features and increased capacity. This tier is ideal for partners who are actively managing a growing portfolio of clients and require more robust tools to enhance customer engagement and operational efficiency.
Strategic Partner (€4.000/year): The Strategic Partner tier is designed for established agencies committed to delivering comprehensive, high-volume WhatsApp solutions. This top-tier plan offers the most extensive features, premium support, and strategic advantages, enabling partners to maximize their impact and drive significant value for their clients.

Each tier clearly outlines its features and benefits, with the agency’s current plan prominently highlighted in the partner panel. This transparency ensures that agencies can make informed decisions about their partnership level, aligning their Spoki plan with their business objectives and client needs.

Seamless Tier Management: Your Partner Panel, Your Control

One of the most significant enhancements in v18.25.0 is the ability for agencies to manage their Partner tier directly from the ‘Billing & Payments’ tab within their Spoki partner panel. This intuitive interface puts the power of choice directly in the hands of the agency, offering a streamlined experience for viewing, upgrading, or downgrading plans.

Effortless Upgrades and Downgrades

Agencies can now initiate an upgrade or downgrade with just a few clicks. The system is designed for maximum flexibility:

Upgrades: When upgrading to a higher tier, agencies have the option for the change to take effect immediately. Spoki automatically calculates a prorated charge for the current billing period, ensuring fairness and convenience. Alternatively, upgrades can be scheduled to commence at the end of the current billing period, allowing for strategic planning.
Downgrades: To ensure a smooth transition and avoid any disruption to client services, downgrades always take effect at the end of the current billing period. This provides ample time for agencies to adjust their operations and client offerings in line with the new tier’s features.

Flexible Checkout and Payment Options

Spoki understands the importance of diverse payment solutions. The new program offers flexible checkout options to suit various agency preferences:

Credit Card (In-App): For instant activation and convenience, agencies can securely pay for their chosen tier directly within the Spoki platform using a credit card.
Bank Transfer: Agencies preferring bank transfers will receive a hosted invoice that can be easily opened and paid, providing a traditional and reliable payment method.

Additionally, an optional coupon field is available during checkout, allowing agencies to apply discounts to their current charges. This feature provides an extra layer of value and flexibility for partners.

Automated Contract Signing

To ensure compliance and a seamless legal process, buying or activating any tier automatically prompts the partner to sign the correct, updated agency contract. This integration simplifies administrative tasks, allowing agencies to focus on their core business activities without manual paperwork delays.

Streamlined Partner Onboarding: ‘Become a Partner’ Qualification Form

Spoki is also enhancing its lead generation and sales routing processes with a new qualification form for prospective partners. The ‘Become a partner’ entry point now directs interested agencies to a short form, gathering essential information such as company type, goals, and an optional website URL.

Upon submission, a lead is automatically created, and the prospective partner receives a link to book a call. This call is strategically routed to the appropriate salesperson based on the user’s language (Italian, Spanish, or everyone else), ensuring personalized and efficient follow-up. This streamlined approach ensures that potential partners are quickly connected with the right Spoki expert, accelerating the onboarding process and fostering strong foundational relationships.

Practical Applications and Use Cases for WhatsApp Automation

The Spoki Agency Partner Tier Program is not just about flexible plans; it’s about empowering agencies to deliver unparalleled value through WhatsApp automation. Here are some practical examples and use cases demonstrating how Spoki’s features, accessible through various tiers, can benefit marketing managers, business owners, and e-commerce operators:

Enhanced Customer Support with Chatbots

Agencies can leverage Spoki to implement advanced WhatsApp Business API chatbots for their clients. For instance, an e-commerce client can use a Spoki-powered chatbot to:

Automate FAQs: Instantly answer common customer questions about shipping, returns, or product details, reducing the load on human support teams.
Provide 24/7 Support: Ensure customers receive immediate assistance outside of business hours, significantly improving customer satisfaction.
Handle Order Status Inquiries: Customers can quickly check their order status by simply typing their order number, receiving real-time updates directly on WhatsApp.

This not only saves time for businesses but also provides a superior customer experience, leading to higher retention rates.

Personalized Marketing Campaigns

With Spoki, agencies can help clients execute highly targeted and personalized marketing campaigns via WhatsApp. This includes:

Abandoned Cart Reminders: Send automated, personalized messages to customers who left items in their cart, often including a gentle nudge or a special offer to encourage conversion.
Promotional Broadcasts: Segment customer lists and send relevant promotions, new product announcements, or exclusive deals directly to their WhatsApp. This ensures high open rates and engagement compared to traditional email marketing.
Birthday/Anniversary Messages: Delight customers with personalized greetings and special discounts on their special days, fostering loyalty and repeat business.

These automated messaging capabilities drive conversions and build stronger customer relationships.

Streamlined Sales and Lead Qualification

Spoki’s WhatsApp automation can significantly enhance sales processes for clients:

Lead Qualification: Use interactive chatbots to pre-qualify leads by asking a series of questions, ensuring that sales teams only engage with high-potential prospects.
Appointment Scheduling: Allow customers to book appointments or demos directly through WhatsApp, integrating seamlessly with existing CRM systems. For more on integrating with your CRM, explore Spoki’s CRM integration guides on the blog.
Product Demos and Information: Deliver rich media content like product videos, brochures, or detailed specifications directly to interested leads, simplifying the sales cycle.

By automating these steps, businesses can accelerate their sales funnel and improve efficiency.

Operational Efficiency and Workflow Automation

Beyond customer-facing interactions, Spoki helps agencies implement internal workflow automation for their clients:

Internal Notifications: Set up automated WhatsApp alerts for critical business events, such as new orders, low stock levels, or urgent customer inquiries, ensuring teams are always informed.
Feedback Collection: Automate post-purchase surveys or service feedback requests via WhatsApp, gathering valuable insights to improve products and services.
Event Reminders: Send automated reminders for webinars, appointments, or internal meetings, reducing no-shows and improving attendance.

These efficiencies translate into significant time savings and improved overall productivity for businesses.

Why Choose Spoki for Your Agency?

Spoki is built on the principles of compliance, efficiency, and customer-centricity. When you partner with Spoki, you’re not just getting a tool; you’re gaining a strategic advantage:

WhatsApp Business API Compliance: Spoki ensures all messaging adheres to WhatsApp’s strict guidelines, protecting your clients’ accounts and maintaining a positive brand reputation.
Scalability: From small businesses to large enterprises, Spoki’s infrastructure is designed to scale with your clients’ needs, handling high volumes of messages and complex automation workflows.
Customer-First Approach: Spoki emphasizes opt-in messaging and personalized communication, fostering genuine customer engagement rather than spam.
Continuous Innovation: With regular product updates like the Agency Partner Tier Program, Spoki is constantly evolving to provide cutting-edge features and maintain its leadership in WhatsApp automation.

The new Agency Partner Tier Program (v18.25.0) is a testament to Spoki’s dedication to its partners. By offering flexible tiers, seamless management, and robust features, Spoki empowers agencies to deliver exceptional value to their clients, drive growth, and solidify their position as leaders in the digital communication space. Explore the different Spoki Pricing Plans to find the perfect fit for your agency and your clients.

Conclusion: Elevate Your Agency with Spoki

The Spoki Agency Partner Tier Program (v18.25.0) represents a significant leap forward in empowering marketing agencies, business owners, and e-commerce operators to harness the full potential of WhatsApp Business automation. With three distinct tiers – Entry Point (free), Growth (€2.000/year), and Strategic Partner (€4.000/year) – agencies can now effortlessly manage their partnership level directly from the intuitive partner panel. This includes flexible checkout options, immediate or scheduled upgrades, prorated charges, and a streamlined qualification process for new partners.

By leveraging Spoki’s robust platform, agencies can implement advanced WhatsApp Business API solutions, from intelligent chatbots for 24/7 customer support to highly personalized marketing campaigns and efficient sales automation. These capabilities translate into tangible business value: time savings, improved customer satisfaction, and increased conversion rates for your clients.

Embrace the future of customer communication and operational efficiency. Elevate your agency’s offerings and deliver unparalleled results with Spoki.

Start for free with Spoki — no credit card required.

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