Notifications & Alerts
Automate critical notifications and alerts via WhatsApp. Keep customers informed about payments, appointments, deadlines, and important updates in real-time.
The Challenge
Important notifications often get lost in crowded email inboxes or ignored SMS. Customers miss critical updates about payments, appointments, or deadlines. WhatsApp notifications have 98%+ open rates, ensuring your messages are seen and acted upon.
How It Works on WhatsApp
Event Triggered
A key event occurs in your system: payment received, document ready, appointment confirmed, or deadline approaching.
Instant Notification
Spoki automatically sends a personalized WhatsApp message to the relevant customer with all necessary details.
Interactive Response
Customers can respond directly in WhatsApp to confirm, reschedule, or ask questions about the notification.
Action Completed
The AI assistant can handle follow-up actions like rescheduling or providing additional information.
Example Conversation
AlertBot
Online
Business Impact
Customization Options
This use case can be adapted to your specific business needs:
- Types of events that trigger notifications
- Message templates and tone
- Timing and frequency rules
- Escalation paths for urgent alerts
- Response handling automation
- Integration with your business systems
Ready to Improve Your Customer Communications?
Start sending instant WhatsApp notifications that get seen and acted upon.