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Updates

Real-Time Updates

Name: Spoki
Brand: Spoki
Rating: 4.8 (177 reviews)

Keep customers informed with instant, automated updates on orders, deliveries, and important events via WhatsApp.

The Challenge

Customers constantly contact support asking 'Where is my order?'. Email updates have low open rates and SMS is expensive. Lack of proactive communication leads to anxiety and support overload.

How It Works on WhatsApp

Event Trigger

System detects a status change: order placed, shipped, out for delivery, etc.

Instant Notification

Customer receives immediate update with all relevant details and tracking info.

Live Tracking

Share real-time location updates and estimated delivery times.

Delivery Confirmation

Confirm delivery and request feedback or share next steps.

Example Conversation

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UpdateBot

Online

Message

Business Impact

100%

Message reach

-80%

WISMO calls

98%

Open rate

+50%

Satisfaction

Customization Options

Adapt this solution to your business:

Custom update triggers
Carrier integration
Delivery time predictions
Exception alerts
Redelivery scheduling
Photo proof of delivery

Related Features

WebhookWebhooks CodeAPI TruckAI Shipping Info

View all features

Ready to Eliminate 'Where Is My Order?' Calls?

Keep customers informed proactively with real-time WhatsApp updates.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

Try Spoki for free

Receive 5 euro free credit now!

Real-Time Updates

The Challenge