Automations

Fallback Messages

Name: Fallback Messages
Brand: Spoki

Multi-channel fallback to ensure message delivery

Never miss a customer again. Set up automatic fallback to SMS or other channels when WhatsApp messages can't be delivered, ensuring your communications always reach their destination.

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Primary channel

Your appointment is confirmed for tomorrow at 10:00 AM. Reply YES to confirm.

Delivery failed

Fallback channel

Your appointment is confirmed for tomorrow at 10:00 AM. Reply YES to confirm.

Delivered ✓

Fallback triggered

Delivered ✓

Zero messages lost

Key Benefits

Guaranteed Delivery

Messages reach customers even if WhatsApp fails

Smart Routing

Automatically switch channels based on delivery status

Cost Optimization

Use cheaper channels as fallback when appropriate

How It Works

Set Up Channels

Configure SMS and other channels as fallbacks

Define Rules

Set conditions for when to trigger fallback

Auto-Deliver

System automatically switches channels as needed

Related Use Cases

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How many features does Spoki offer?

Spoki includes 50+ features across marketing automation, customer support, sales enablement, and AI. Key capabilities include bulk messaging, chatbot builder, drag-and-drop flow builder, team inbox, abandoned cart recovery, payment collection, and AI agents — all accessible from a single dashboard.

Do I need technical skills to use Spoki?

No. Spoki is designed for marketing and support teams with zero coding skills. The visual flow builder uses drag-and-drop logic, templates are pre-built, and integrations connect in a few clicks via Zapier or Make. Developers can use the REST API and webhooks for custom setups.

Which AI features are included?

Spoki includes AI-powered chatbots for 24/7 customer support, automatic lead qualification, smart reply suggestions, sentiment analysis, and AI agents that can handle complex multi-turn conversations. AI features are available on Service and Marketing plans.

Can I automate WhatsApp messages with Spoki?

Yes. Spoki's automation engine lets you create unlimited workflows triggered by events like form submissions, cart abandonment, payment confirmations, or scheduled times. Each workflow can include conditional logic, delays, A/B tests, and multi-channel actions across WhatsApp, SMS, and email.

What reporting and analytics does Spoki provide?

Spoki provides real-time dashboards tracking message delivery rates, open rates (typically 98%), click-through rates, conversion rates, and ROI per campaign. You can segment data by channel, campaign, operator, and time period. Advanced analytics are available on the Marketing plan.