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Marketing

Re-engagement & Winback

Bring back inactive customers with personalized re-engagement campaigns via WhatsApp.

Re-engagement & Winback

The Challenge

Acquiring new customers costs 5x more than retaining existing ones. Email winback campaigns have <5% open rates. Valuable customers slip away without a second chance because re-engagement efforts don't get noticed.

How It Works on WhatsApp

Inactivity Detection

System identifies customers who haven't engaged in a defined period.

Personalized Outreach

Send tailored message acknowledging their absence with a compelling reason to return.

Incentive Offer

Include exclusive offer or benefit available only for returning customers.

Relationship Revival

Follow up based on response and re-integrate into active customer journey.

Example Conversation

🔁

WinbackBot

Online

Message

Business Impact

+35%
Reactivation rate
8x
vs email winback
-60%
Churn rate
3x
ROI

Customization Options

Adapt this solution to your business:

  • Custom inactivity thresholds
  • Segment-based campaigns
  • Progressive incentives
  • Purchase history personalization
  • Survey integration
  • A/B testing offers

Related Features

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Related Use Cases

🎯lead generation📣promotions💄beauty fashion🛒cart recovery
View all use cases

Ready to Win Back Lost Customers?

Re-engage inactive customers with personalized WhatsApp campaigns that get noticed.

Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

We have different plans suitable for various needs. Visit the Pricing page for updated details.

Is there a free trial?

Yes, Spoki usually offers a trial period or a free plan to test the platform.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

View all FAQs

Try Spoki for free

Receive 5 euro free credit now!

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