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First-line support

AI Voice Agent for Customer Support Teams — First-Line Phone Support

Give your support line an AI agent that answers instantly, resolves common issues on the spot, and hands off to a human with full context when it matters.

Spoki Voice for Customer Support

The Challenge

Support teams spend most of their time on a small set of repetitive questions, while callers with genuinely complex problems wait in the same queue. That mismatch drives up handle time, burns out agents, and leaves the highest-value conversations under-resourced.

How It Works

Caller reaches Spoki Voice
Every call is answered instantly, with no queue and no hold music.
Understands the issue
Spoki Voice listens, classifies the request, and pulls relevant account or order data automatically.
Resolves first-line issues
FAQs, order and account questions, and simple troubleshooting are handled without a ticket.
Hands off complex cases cleanly
When a case needs a human, Spoki Voice transfers it with a full summary already prepared.

Example

Spoki Voice

First-line support

Hi, I'm having trouble logging into my account.
Let's fix that — can I get the email associated with your account?
It's james.carter@email.com.
I've sent a password reset link to that email. It should arrive within a minute.

Business Impact

24/7
First-line support availability
65%
Contacts resolved without an agent
<10s
Average answer time
-35%
Average handle time on escalated calls

Customization Options

Adapt Spoki Voice to how your support team already works:

  • Knowledge base and FAQ content
  • Issue classification and routing rules
  • Escalation triggers based on sentiment and complexity
  • Business hours and after-hours coverage
  • Multi-language support
  • Sync with your CRM and ticketing system

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Discover how voice AI can transform your customer conversations.

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Frequently Asked Questions

What is Spoki?

Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

How does the WhatsApp Business API work?

The WhatsApp Business App and the WhatsApp Business API (used by Spoki) are two completely different solutions designed for different business needs:

WhatsApp Business App: • Designed for small businesses and sole proprietors • Manual message management • Limited to 5 devices simultaneously • Maximum 256 contacts per broadcast • No automation capabilities • Free but with significant limitations • No CRM or integration support

WhatsApp Business API (Spoki): • Designed for medium to large businesses • Unlimited operators: Your entire team can manage conversations simultaneously • Unlimited broadcasts: Send messages to thousands of contacts • Advanced automation: Chatbots, automatic responses, intelligent workflows • CRM integration: Connect with your existing tools (HubSpot, Salesforce, etc.) • Analytics & reporting: Detailed statistics on your communications • No ban risk: Official API approved by Meta for bulk messaging • Cloud-based: No need to keep a phone connected • Multi-channel: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with thousands of platforms through native integrations, Zapier, Make (Integromat), and Webhooks.

Native Integrations:

• E-commerce: Shopify, WooCommerce, PrestaShop, Magento

• CRM: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign

• Marketing: Mailchimp, Google Sheets

• Payment: Stripe, PayPal

• Support: Zendesk

Via Zapier/Make:

Connect to 4,000+ platforms including: • Google Workspace (Sheets, Calendar, Drive) • Microsoft Office 365 • Slack, Trello, Asana • WordPress, Webflow • Custom apps via API

Webhooks & API:

Full REST API for developers to build custom integrations.

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