Travel Innovation Day is the annual event of the Travel Innovation Observatory at Politecnico di Milano dedicated to the digital evolution of the travel and hospitality sector. It is the moment when the results of the annual research are presented and when operators, companies and industry professionals discuss how travel, customer experience and business models are changing, also thanks to the adoption of new technologies such as artificial intelligence.
Why Spoki participates
Spoki participates in Travel Innovation Day as invited visitors, to closely observe the main transformations in the sector and gather useful insights on how the relationship between companies and travelers is evolving. In a context where the customer relationship is increasingly digital, immediate and conversational, events like this are essential to understand:
What we observe
- •how traveler expectations are changing
- •which technologies are having a real impact on the sector
- •how to improve communication, assistance and customer experience
A look at innovation in tourism
Travel Innovation Day is an opportunity to pause, analyze data and look ahead. From market dynamics to new travel experiences, to the increasingly central role of technology in managing customer relationships.
For Spoki, participating means continuing to explore how more effective and intelligent digital conversations can improve the traveler's experience before, during and after the trip.