How does the WhatsApp Business API work?

The **WhatsApp Business App** and the **WhatsApp Business API** (used by Spoki) are two completely different solutions designed for different business needs:\n\n**WhatsApp Business App:**\n• Designed for small businesses and sole proprietors\n• Manual message management\n• Limited to 5 devices simultaneously\n• Maximum 256 contacts per broadcast\n• No automation capabilities\n• Free but with significant limitations\n• No CRM or integration support\n\n**WhatsApp Business API (Spoki):**\n• Designed for medium to large businesses\n• **Unlimited operators**: Your entire team can manage conversations simultaneously\n• **Unlimited broadcasts**: Send messages to thousands of contacts\n• **Advanced automation**: Chatbots, automatic responses, intelligent workflows\n• **CRM integration**: Connect with your existing tools (HubSpot, Salesforce, etc.)\n• **Analytics & reporting**: Detailed statistics on your communications\n• **No ban risk**: Official API approved by Meta for bulk messaging\n• **Cloud-based**: No need to keep a phone connected\n• **Multi-channel**: Integrate WhatsApp with SMS, Voice, and other channels

How much does a Spoki subscription cost?

Spoki offers three pricing tiers: a Free plan at €0/month for basic WhatsApp support and live chat, a Service plan starting at €19/month with AI-powered customer support and unlimited automations, and a Marketing plan starting at €49/month with bulk campaigns and advanced analytics. All plans include unlimited operators at no extra cost. WhatsApp conversation fees are charged separately by Meta based on usage volume.

Is there a free trial?

Yes, Spoki offers a permanent Free plan at €0/month that includes live chat with unlimited operators, basic automations, and a ticketing system. This allows businesses to test core WhatsApp Business API features before upgrading. Paid plans start at €19/month for the Service tier and €49/month for the Marketing tier, with no long-term contracts required.

Can I integrate Spoki with other tools?

Spoki integrates with **thousands of platforms** through native integrations, Zapier, Make (Integromat), and Webhooks.\n\n**Native Integrations:**\n\n• **E-commerce**: Shopify, WooCommerce, PrestaShop, Magento\n\n• **CRM**: HubSpot, Salesforce, Pipedrive, Zoho, ActiveCampaign\n\n• **Marketing**: Mailchimp, Google Sheets\n\n• **Payment**: Stripe, PayPal\n\n• **Support**: Zendesk\n\n**Via Zapier/Make:**\n\nConnect to **4,000+ platforms** including:\n• Google Workspace (Sheets, Calendar, Drive)\n• Microsoft Office 365\n• Slack, Trello, Asana\n• WordPress, Webflow\n• Custom apps via API\n\n**Webhooks & API:**\n\nFull REST API for developers to build custom integrations.

WhatsApp Chat Backup & Recovery: Complete Guide 2026

Q: What is Spoki?

**Spoki** is a comprehensive **WhatsApp Business API platform** that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.\n\nWith Spoki, you can:\n\n• **Automate communications**: Send automated messages, create chatbots, and set up intelligent workflows\n\n• **Manage customer support**: Multi-operator team management with ticketing system and conversation routing\n\n• **Increase sales**: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp\n\n• **Marketing campaigns**: Send bulk messages to thousands of contacts with personalized templates\n\n• **AI-powered features**: Leverage artificial intelligence to automate responses and qualify leads 24/7\n\n• **Integrate with your tools**: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools\n\nSpoki is an **official Meta Tech Partner**, guaranteeing reliability, security, and access to all official WhatsApp Business API features.

20 September 2024

Updated on 21 March 2026

7 min read

Listen to article

WhatsApp is one of the most popular instant messaging tools in the world, and thanks to its chat backup, export, and restore features, users can easily manage and protect their conversations. Whether you’re changing phones, switching from Android to iPhone (or vice versa), or simply want to save a history of your conversations, WhatsApp offers several solutions for managing chats.

In this blog post, we will explore how to recover, save, export, and manage WhatsApp chats on Android and iPhone, ensuring that your conversations are always safe and accessible.

1. How to Recover WhatsApp Chats

To recover WhatsApp chats, it’s important to have automatic backup enabled. WhatsApp makes periodic backups of chats, and in case of device change or app reinstallation, you can easily restore them.

Chat Recovery on Android

To recover chats on an Android device, follow these steps:

Make sure automatic backup is enabled: go to Settings > Chats > Chat Backup and verify that WhatsApp performs backups to Google Drive.
Uninstall and reinstall WhatsApp.
When prompted during reinstallation, accept the restoration of chats from the Google Drive backup.
Your conversations will be restored automatically.

Chat Recovery on iPhone

To recover chats on iPhone:

Make sure you have an iCloud backup: go to Settings > Chats > Chat Backup.
Uninstall and reinstall WhatsApp.
Accept the restore from iCloud backup during the initial setup.
Your chats will be restored from the previous backup.

2. How to Export WhatsApp Chats

WhatsApp allows you to export conversations to save them or transfer them to another device. This feature is useful for creating an offline backup or for archiving specific conversations.

Export Chat on Android

To export a chat on Android:

Open WhatsApp and select the chat you want to export.
Tap the three vertical dots in the upper right corner and select More > Export chat.
You can choose to include or exclude multimedia files (images, videos, etc.).
Once chosen, WhatsApp will ask you to send the export file via email or other apps.

Export Chat on iPhone

On iPhone, the process is very similar:

Open the chat you want to export.
Tap the contact’s name at the top of the screen to open the Chat settings.
Scroll down to find Export chat.
You can choose to export with or without multimedia files.
The chat will be sent as a .txt attachment via email or other apps.

3. How to Restore WhatsApp Chats

Restoring WhatsApp chats can be done if you already have a backup on Google Drive (Android) or iCloud (iPhone).

Chat Restore on Android

To restore chats on Android:

After reinstalling WhatsApp, you will be asked if you want to restore your chats.
Confirm your choice and select the Google Drive account from which to restore the data.
Once the process is complete, your chats will be recovered.

Chat Restore on iPhone

On iPhone, the process is similar:

Uninstall WhatsApp and reinstall it.
During setup, agree to restore from iCloud backup.
WhatsApp will restore all chats saved in the latest backup.

4. WhatsApp Chat Backup

Chat backup is essential to avoid data loss in case of device loss, phone change, or app reinstallation. WhatsApp allows automatic backups to Google Drive (for Android) or iCloud (for iPhone).

Backup on Android

To configure automatic backup on Android:

Go to Settings > Chat > Chat Backup.
Select Backup to Google Drive and set the backup frequency (daily, weekly, etc.).
Make sure WhatsApp has access to your Google account to save backups to Google Drive.

Backup on iPhone

For iPhone, the backup is performed via iCloud:

Go to Settings > Chat > Chat Backup.
Select Back up now to immediately save your chats.
Set the frequency of automatic backups to daily, weekly, or monthly.

5. How to Restore WhatsApp Chat History

If you need to restore your WhatsApp chat history after changing phones or reinstalling the app, you can easily do so if you have made a backup.

Restore History on Android and iPhone

The procedure is similar on both Android and iPhone. Once you have reinstalled the app and verified your phone number, WhatsApp will ask you to restore your chat history from the backup (Google Drive for Android or iCloud for iPhone).

6. How to Delete Chats on WhatsApp

Deleting a chat can be useful for freeing up space or keeping your conversation screen tidy.

Delete Chat on Android

To delete a chat on Android:

Go to the chat screen.
Touch and hold the chat you want to delete.
Select the trash can icon to delete it.

Delete Chat on iPhone

On iPhone:

Swipe left on the chat you want to delete.
Tap Delete to permanently remove it.

7. How to Save WhatsApp Chats

If you want to keep some important conversations, you can save the chats in different ways.

Save Chat on Android

To save a chat on Android:

Export the chat as described above and send the conversation via email.
Alternatively, you can create a local backup in the device’s internal memory.

Save Chat on iPhone

On iPhone, you can follow the export process, sending the chat via email or saving it to another app.

8. How to Import WhatsApp Chats

If you have saved chats from another device and want to import them to your new phone, you can do so using the backup.

Import Chats on Android

To import chats on Android:

Copy the local backup (.crypt12 file) into the WhatsApp folder of the new device.
Install WhatsApp and follow the instructions to restore from local backup.

Import Chats on iPhone

On iPhone, importing is done exclusively via iCloud, so the backup must have been performed on this service in order to be recovered.

9. Save WhatsApp Chats on PC

If you want to keep the conversations on a PC, WhatsApp allows you to do so by exporting the chats in .txt format and saving them on your computer.

Save Chat on Android and iPhone

On both devices, you can export the chat via email and save the text file to your PC. This allows you to keep a secure copy of your conversations.

10. How to Block Chats on WhatsApp

WhatsApp does not offer the possibility to block a specific chat, but you can block a contact to avoid receiving messages from a person or a group.

How to Block a Contact on Android and iPhone

To block a contact:

Open the chat with the contact or group you wish to block.
Tap the contact’s name at the top of the chat and scroll down to find the Block contact option.

11. WhatsApp Chat History

WhatsApp chat history can be restored or exported to keep a copy.

History Restore

On both Android and iPhone, you can restore your history from the automatic backup made on Google Drive or iCloud, as described above.

12. How to Pin a Chat on WhatsApp

Pinning a chat allows you to keep it at the top of your conversation list, facilitating quick access.

Pin Chat on Android

To pin a chat on Android:

Touch and hold the chat you want to pin.
Select the Pin icon at the top.

Pin Chat on iPhone

On iPhone:

Swipe right on the chat and select **Pin

Conclusion

Properly managing WhatsApp chats is essential to ensure your important conversations are always accessible and secure. Whether you’re recovering lost chats, exporting conversations, or simply deleting those no longer needed, WhatsApp offers numerous tools to maintain order and security in your data. Furthermore, following these practices will allow you to use WhatsApp more efficiently, ensuring continuity of communications and protection of information.

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Spoki is a comprehensive WhatsApp Business API platform that enables businesses to transform WhatsApp into a powerful channel for marketing, sales, and customer support.

With Spoki, you can:

• Automate communications: Send automated messages, create chatbots, and set up intelligent workflows

• Manage customer support: Multi-operator team management with ticketing system and conversation routing

• Increase sales: Recover abandoned carts, send payment requests, and manage your product catalog directly on WhatsApp

• Marketing campaigns: Send bulk messages to thousands of contacts with personalized templates

• AI-powered features: Leverage artificial intelligence to automate responses and qualify leads 24/7

• Integrate with your tools: Connect with over 4,000 platforms including CRM, e-commerce, and marketing tools

Spoki is an official Meta Tech Partner, guaranteeing reliability, security, and access to all official WhatsApp Business API features.